One of the worst customer services One of the worst customer services you will ever see. Be careful as well about the fact that they sell opened, used, and possibly defective items as unopened. Happened to me more than once. You will read about this here as well, it happens often apparently. They won't do anything about. They might even ban your account if you try to ask for a small compensation about it. It's a very terrible shop. The state of customer service in Japanese shops is terrible all around anyway, so don't expect this to be any better.

Awesome online experiences Really can't fault Mandarake - they have awesome prices on rare products, they ship super-fast and communications aren't a problem. I've had tow transactions with them and there's not been any problems at all. Highly recommended.

Disgusting Practices & Scalpers' BFFs Disgusting practices. No communication. Cancelling and banning loyal customer accounts, while alternatively allowing native scalpers to purchase items only to re-list on Yahoo auction for 4x to 10x the retail price. Many items are special figures or kits that many of us who admire/respect the artist have been searching for for years. Mandarake would rather let the scalpers have everything. Also took money for an order, then cancelled but kept the money. The item was relisted for sale on the site, without any reply or refund, so fast that it was absolutely intentionally. Do not deserve to be in the figure-collecting community's good graces.

I got a defective product from a… I got a defective product from a purchase mandarake nayuta store. The description stated the item was unopened or new, buy when i got it. The item has a major defect. there is gaping hole on my Godzilla Figure's head. When I complaint to Mandarake Nayuta Store, their can only offer 2000 yen refund from 10800 yen purchase. Feel very dissapointed on their solution and the lack of responsibility from Mandarake Nayuta Stire. Becareful shopping with Mandarake Nayuta Store.

Good product, bad communication The description of the item was accurate. The reservation worked well and the email was sent in less than 4 days. However, there was a problem with the purchase option; the website didn’t work properly and didn’t accept the card payment. As a result, I had to email and ask for paypal payment option which was given in 1 week time. Overall, I am happy with the product and the variety available , but I am unhappy with the site not working for payment and that finding sources to contact/ask for help is really hard. Everything else from price to packaging was fantastic.