Mandarake indicates whether an item has… Mandarake indicates whether an item has been used, opened or package damaged already. Read the item description. Aside from that there are a lot more useful info you can read aside from those three regarding the item condition. You can also email them with a very quick-replying customer support which is likely to be a real person (i.e. reply doesnt seem automated). My item was packaged carefully and they also complied with my extra instructions promptly.

Ordered two figures *unopened… Ordered two figures *unopened condition* boxes are like brand new. EMS literally arrives in ireland in under 3 days and SAL under a month at least, which I usually choose for smaller figures. Definitely check them out if you're looking for a good price.

One of the worst customer services One of the worst customer services you will ever see. Be careful as well about the fact that they sell opened, used, and possibly defective items as unopened. Happened to me more than once. You will read about this here as well, it happens often apparently. They won't do anything about. They might even ban your account if you try to ask for a small compensation about it. It's a very terrible shop. The state of customer service in Japanese shops is terrible all around anyway, so don't expect this to be any better.

Astronomical shipping fees They have very good prices with their items. But they over-inflate shipping fees to very shocking extents that it defeats the purpose of getting any good deals from them in the first place. Would've given 0 rating if I could, for trying to milk you for that big extra lump of money at the shipping.

Goodies from Japan for a good price. I used twice their service, so far the staff did a perfect job. Fast, good packaging, choice with postage services. DHL is their best proposition; fast delivery service for a good price with a competent staff. Some products from japan that are no longer produced can be proposed elsewhere but they are usually sold very expensive. Mandarake will propose you the same product for a lower cost that is usually close to their introductory price.