Good and bad experiences I love Mandarake! It's like shopping in Japan but everything's right in front of you, it's great and I love shopping here. Fast shipping and every item I've received, ordered over a hundred action figures, they're all wrapped with care. However, be wary of the $30USD and $45USD shipping charges. You won't know until you get a confirmation of the sum once the store you ordered from confirms that they have the item in stock. For example, I decided to buy an action figure and it's an absolute steal. All of the sudden, I'm hit with a ton of bricks and surprises me with $45USD shipping, unbelievable! Be cautious and certainly be careful! Cancelling too much will result in a permanent ban of your account and shipping address.

Beware Couldn’t pay for an order because of absurdly high shipping cost and now I think I’ve been suspended. I can’t login to my account and when I try to make a new one I get an error. Contacted support but no response. It’s a shame because I’ve completed several other orders with them and now they’re just giving me the cold shoulder over one order. Make sure you can completely commit to your order otherwise they WILL ban you.

Awesome online experiences Really can't fault Mandarake - they have awesome prices on rare products, they ship super-fast and communications aren't a problem. I've had tow transactions with them and there's not been any problems at all. Highly recommended.

No Customer support Dozens of order made succefully, with really high shipping cost though, i could not complete an order becouse they were charging me $60 usd for a lightweight book (others sites like amiami charges like $20usd for similar weight), and i was banned for life. I tried to reach them but not luck, is like they really don't speak english, they don't have customer support or they just have cold heart. Thankfully there are other options to buy from Japan, Surugaya + proxy works better.

Great product and service! Got all invoices and shipment Emails really fast after purchase. Shipping took a short amount of time even though I live overseas. Box was described as heavily damaged but the goods and the box look in mint condition! Quite high shipping costs but it was still cheaper than the original item with free shipping, thanks a bunch :)