Bought a server but got nothing When i first bought ther sesrvice / server i had some problems with the server. I then made a ticket on their website but nothing happend. after that i tryed getting a refund. I created a ticket through paypal, where i said i wanted a refund. Then as a massage back from TheMinecraftHosting: Make another ticket on their website. Close this dispute because your service will be terminated. After that i thought i just lost my money and the service i wanted. But after ca 2-3 months, their sending mails with overdue invoices. Ive tryed creating tickets on their website but no awnser from them. Pluss its saying i have to pay for "Late Fee" (reply to the comment: Ive sent in a ticket over 3 daysago, and still no answer)

terrible customer service and uptime My friends and I have been renting a server from these guys for soon to be 2 months. In this time frame the server has been down for a WHOLE week, with them ignoring all the tickets send in and now later on, the server is down again for 4 days at the time of writing this review and so far they have ignored all tickets again. i cannot recommend this company as they are simply ignoring their customers. when the servers do work, it has been running mostly as expected, with minor lag mostly due to buying the cheaper package i presume.

Good TheMinecraftHosting support team is unbelievably helpful, patient, and kind. They offer the best support I have ever had from any company or platform ever. Also the prices are the best.

accidently bought a server in the wrong… accidently bought a server in the wrong region. I decided to contact them for help and in less than 3 hours they solved my problem. The service is really friendly and patient to beginners with Minecraft.

I got the server and checked my email… I got the server and checked my email and there was nothing for the log in so I went to support to fix it and they did so in 1 Hour at 12AM EST! BUT then the next day I was trying to upload a Minecraft mod pack to the server and I kept getting a error so I went to support again and they never responded its been 2 days... Since they don't want to help me I just decided to go to a different host. the only good thing was the price with a code for 60% off.