Very rigid customer support I contacted customer support for a few different concerns, and they were incredibly rigid. After I followed up, they outright ignored my follow-up inquiries. Rather than trying to make things right by their customer as a new site, they were very rigid. It felt like I was talking to a robot, or AI. Customer support might as well not exist if there isn't a human capable of discernment, or escalation system. There are many other Social Casino sites out there. I haven't had a bad experience at Stake, Luckyland, Chumba, Fortune Coins, Sportzino, or Zula Casino. For a new site, they could easily win over long-term customers by trying to work with customers for fair solutions.

I feel used by Spree After spending a fair amount of money the other day and trying to redeem just a small portion back I was immediately restricted from purchasing anything. Then, when I tried to log in from a different browser it said my account is locked. I am worried I will not even receive my redemption now and support has not reached out to why my account is locked.

Very shady Purchased the $10 welcome bonus package, did not receive the sweepstake coins. Games aren't loading. Contacted support, they told me they will have an update with the issue, its been 2 weeks and no update. Website is still broken.

Haven’t gotten lucky yet but I’m hopeful I started playing on these sites and liked the game selection on this one! They gave a good first offer deal, but unfortunately I didn’t have good luck when I played it. HOWEVER my boyfriend won both off his free spins (and cashed out) and then bought some coins and won BIG and cashed out again. So while I may not have gotten lucky YET (I hope to buy more credits soon to try again) I can say that I’ve seen this site work!

UPDATE about Verification Process: Fairly New to the Spree Experience So far they have a couple of games that I play on other platforms (two of my favorite games on one platform is important to me). I haven't won anything worth cashing out. I also haven't had any issues with customer service (no need to contact them yet). If I win and end up redeeming, I'll update my review to include feedback on the redemption process and how long it takes to cash out. Update 4/21: The response was everything. Please keep it up because customer service is important to me! Update 4/25: So I have a redemption pending for $500. They've asked me to send them copies of the cards I've used (twice for one that I sent yesterday). And a copy of my driver's license with selfie. It says 3-5 days so I'm waiting patiently. Hope they pay it out! Update 4/27: So I no longer have a pending redemption as I've spent my winnings. I'll take ownership of that because I could have waited. However, here's my biggest complaint. They asked me on 4/24 to submit pictures of the card that I've used (which I've never done before) I guess to verify that the cards belong to me. Well I did send pictures of all cards with the digits covered (per their instruction). Well they claimed that they didn't get one card (which was sent with the rest). It took THREE days for them to acknowledge that I sent the card and then one rep got sassy with me and sent me the verification rules in which it says nothing about sending copy of cards. Well he claims its a part of their rules and regulations. The biggest part about the process is the wait to get verified. I'm so disappointed because I really want to like this site. Part of it is on me because I spent my winnings. But this is a huge issue. When you win, you want your winnings within a reasonable time frame. Update 4/27: I reached out to customer support and they are in the process of making it right about my issues. I believe in extending grace to everyone. So I am definitely updating my review. I want to refer several of my friends and family. So let's see how it goes! Update 4/30: Finally got officially verified! Yay However, I can't speak on the redemption process yet! Hopefully when I play again, Lady Luck is on my side. Customer Service is good and responsive. Just hoping I can WIN again! Will provide another update in a week or so!