Friendly support, bad service I caved in with their $1 VIP offer and subscribed for a year. The process of download and verifying my account was overly complicated and I only managed to figure out how it was supposed to work with the help of an online support member, which was available in chat right away and was friendly and helpful. The client though wouldn't recognize my password, and I wasn't even able to log in when said support member reset my password. I've been told my case would be forwarded to a tech staff member who would get back in touch with me the next day, but that didn't happen yet (was two days ago). Not very satisfied. I was not able to use their service so far. Worst case - I wasted a dollar. Well...

Meget træls og frustrerende Nu har jeg handlet på OnePlay fra 2014 på 2 forskellige konti uden besvær, men at man så lige får den her bliver man ikke mere glad: Support (OnePlay) Sep 8, 09:08 CEST Hi, Thank you for your order. Your order has been randomly selected for verification. We apologize the inconvenience, but by confirming and providing the info we need, we will also reward you with a FREE Steam Mystery Key (Small)(PC). We need you to do the following 3 steps before we can approve your order(s): Please reply this e-mail with these 3 simple steps. Step 1. Please confirm your OnePlay Account by giving us your name, address, and telephone number. Step 2. Please provide a picture ID with a signature. Step 3. Please provide a credit card with a signature (Please cover sensitive information) Please send the information, and we will approve your order and reward you with a FREE Steam Mystery Key (Small)(PC). Thank you for choosing OnePlay.

Do not recommend because of bad payment processing First, I tried to pay with Paypal and it didn't work. Got stuck every time with the message: "The payment wil now initiate in another window. If this window does not open automatically, Click here". Second, I paid with card and my order was flagged for fraud and got declined. This is new to me since I buy all the time from other online stores without any problems. My advice is to stay away from OnePlay.com if you don't want to hassle with bad payments.

Surprisingly Quick and Effective! I honestly haven't felt a more "shady-backyard-deal" since I lived in Russia and met this guy called "Maksim" in one of the most violent parts of Petrozavodsk in a shady alley to buy some very rare engine tuning parts for a ridiculously low price - but hey, it worked! I paid, got an email 9 minutes later with a link to the product code, entered it in Origin and voila! I'm now waiting for Battlefield 1 to download. Thanks OnePlay!

Super-slow online delivery They did offer a good price for the game. But spending an entire day on delivering an online game like Football Manager is simply not good enough. And costumer support was equally slow. They gave me an explanation of "manual approval" for the delay. I find this very strange, since no other online-retailer has ever needed to manually approve anything I have ordered through the years. So if price is the single most important factor, do buy from them. If delivery-time and customer service is an important factor to you, you may want to research other online-retailers.