ID Verification is Too Invasive Ordered and game from oneplay.com. Used a valid credit card when ordering. After entering credit card number, expiry date, and cvc code oneplay wanted me to send them my name, address and a photo of myself to verify transaction. Never had a problem ordering from steam or gog.com. I would not trust them to handle my private info.

Wery satisfied Purchased a code for Rise of the Tomb Raider. Got it as promised 1 day before the game was realized. Downloaded via STEAM without any problems, took about 4 hours, but it depends on my internet connection speed, and the speed and how many users on the download server, not on One Play.

Horrendous fraud verification Placed the order on a Saturday, didn't get a key. Sent an email to support, which went unanswered until Monday. (So called "Instant delivery".) Tried to check the FAQ, website doesn't work: "Error 502 Ray ID: 2854a1af341f23de • 2016-03-18 00:40:18 UTC Bad gateway." Eventually customer support replied, asking me to send them a picture of my ID and my debit card, even though I asked them to cancel my order. So now, I'm not getting my order cancelled or delivered, but they still charged me a dollar, so they know my card is legit. I sure as hell am not going to send someone my ID and debit card in an email, I'm not out looking to get my identity stolen. All in all, I've been scammed for a dollar (I know it's just a dollar, but it's about the principle here, not the amount), got nothing in return. My only recommendation is to steer clear and visit a different website.

Oneplay drawbacks Oneplay provided poor customer service by not validating my VIP membership for 10 days. Also, I didn't receive my code for Battlefield 3 Premium because they said they weren't able to receive payment for it (maybe my fault). Furthermore, i cannot download any games on the oneplay app because their network is slow.

After weeks of waiting... After weeks of waiting for my order to go through and messages from OnePlay about my item not being in stock yet the order war just removed with the notice that the order could not be handled. What!? Mucho irritating! If it wouldn't have been for a few other times when the ordering, payment and delivery has worked fine you would have received a lower grade.