Problematic payment, otherwise good Haven´t it been for the problematic payment with Paypal (didn´t work at all even with multiple tries) I would have given a higher rating. However when switching to creditcard it worked as a charm, and I got my code directly and could start downloading right away. For this to be a 5 star experience there needs to be better spelling overall on the site (Swedish), working Paypal, show PCI compliance better,

Careful when you order - potentially long wait time I understand that sometimes verification is needed, but It took nearly 12 hours for me to receive my key after payment. When I asked to cancel the order before they sent the key -because, I know I'm impatient, but I wanted to download and play the game when I bought it, not the next day - my request was ignored. When oneplay's office is closed (they are only open from 10-4, Denmark Time) you can't get any customer service, and if your order needs verification you are out of luck. Overall would not order from here again.

Need more improvement. 1. After launch the Oneplay program, why do I have to login again? it should be automatically after the first time. 2. After selected download game, it should proceed to my game tab, not my list tab, it needs user to click more than three times to execute download/install commands. 3. The games should notify user how much HDD space it needs, and it should have option to install in difference folder/drive. 4. After I completed download one of the game, then I click "install", nothing happen, I assumed that the available storage is not enough. It should pop up notification box to let user know that there is not enough storage left.

Super-slow online delivery They did offer a good price for the game. But spending an entire day on delivering an online game like Football Manager is simply not good enough. And costumer support was equally slow. They gave me an explanation of "manual approval" for the delay. I find this very strange, since no other online-retailer has ever needed to manually approve anything I have ordered through the years. So if price is the single most important factor, do buy from them. If delivery-time and customer service is an important factor to you, you may want to research other online-retailers.

Horrendous fraud verification Placed the order on a Saturday, didn't get a key. Sent an email to support, which went unanswered until Monday. (So called "Instant delivery".) Tried to check the FAQ, website doesn't work: "Error 502 Ray ID: 2854a1af341f23de • 2016-03-18 00:40:18 UTC Bad gateway." Eventually customer support replied, asking me to send them a picture of my ID and my debit card, even though I asked them to cancel my order. So now, I'm not getting my order cancelled or delivered, but they still charged me a dollar, so they know my card is legit. I sure as hell am not going to send someone my ID and debit card in an email, I'm not out looking to get my identity stolen. All in all, I've been scammed for a dollar (I know it's just a dollar, but it's about the principle here, not the amount), got nothing in return. My only recommendation is to steer clear and visit a different website.