Dont know if i've been charged!! I went to buy and download the sims 3, put in a landline verification phoneline...said that it couldn't be processed please contact customer services so tried again, still the same thing. Now im worried I am going to be charged 3 times for a game i havent even got!!! ticket number 2833-8520786

Avoid like the plague, or throw your money down a bottomless pit... Same as all the rest, tried to regain access to my games, but it seems the company is now on autopilot with no real people responding to emails or maintaining the site, avoid like the plague... Also, their sales suck nowadays anyways, last time I made a good purchase on an on-sale item was 2010...

No problems on download and activation I have only used direct2drive once, but have had no problems. Downloaded the game just fine and both the preordercode and the actualy gamecode worked fine. I have not needed any contact with customersupport so cannot comment on that.

Pre-Downloaded games do not work I actually had backup copies of my games downloaded prior to the transition. None of them would activate using the serial numbers supplied in the purchase history. After 3 attempts at getting help from their "customer service", they said I needed to wait until the games where in the gamefly client. What? I thought that they wanted us to download any games that might not make it over? They won't even supply the manual activation codes. Terrible service.

Shady company I've had malware more useful. I've owned tons of games for many years, and yet they all the sudden stop working. direct2drive is forcing me to register with them, even though the games have worked fine forever. Then when you try to activate with them, it doesn't work, and the link to request manual activation doesn't either. Currently I own multiple copies of Rome:Total War. between Steam, standalone, and whatever direct2drive acquired or thinks they acquired. I can't mod my steam version, and the one direct2drive bought or acquired is now unplayable. Between gamespy, steam, and direct2drive, I wish these fools would get out of the gaming business, and stop trying to covert existing and paid for games to their own systems every time they buy someone out.