Do NOT Shop here I ordered 2 games off their site, separately because the first purchase came with a discount code. So i placed a second ordered and they lost it, I talked to customer support like several times, 3 times over the phone and on the phone they told me they could not find my order, and insisted it doesn’t exist. When i emailed them they said the order was delivered and then sent me my first orders details. I still never got my second game, but instead of admitting fault or trying to help me find the order or figure it out, they kept my money and insisted it was delivered even tho it never was. I did get the first game, but the second game never came and it feels like I’ll never see it. My card company declined to dispute the charges because the company claims they delivered my game. It’s been a month but I’m accepting the loss cause the gaslighting from this company is unbearable. There’s no point in arguing with hustlers. DO NOT SHOP HERE.

Fast customer service I bought a ps3 controller used from them in initial game play controller worked ok but after 30 min the controller was messing up I contacted them and to give brief video and explained what was happening. The very next day they put another controller in the mail and it works great. Didn't even ask for broken controller back

These guys are dropshippers These guys are dropshippers. They buy from legitimate sellers on eBay and Amazon and try to scam the item away. They will then either dropship from a seller to your address or they buy or steal the item, get it sent to there place and send it directly to the customer for 3x the price. DO NOT BUY FROM THEM.

Scam!!!! Received a broken N64 console Update 02.28.24: received the response from the vendor and it is a embarassing excuse for bad products and customer service. There is ZERO chance that this console was ever tested by Retrovgames. Both power cable and AV cable were broken irreparably and the console itself cannot even latch onto the game cartridges. Anyone with a brain cell, knows that the N64 was discontinued and that was the very reason I purchased this console for my Veteran husbands 40th birthday. A bit of nostalgia of our childhood. And now it has been tainted by this experience. RetroVGames and the blatant excuses your actions and representation of being a scam business (especially on a reputable platform like TrustPilot) will not work with me. Your response is not acceptable. Period Received a broken N64 console. Completely broken from all levels. Bought it for my husbands birthday and he didn't plug it in for a few months as he was travelling and then when I complained it was outside of the 121 day return window and therefore they did nothing. Do not buy from this business.

Broken Xbox and poor customer service I bought a refurbished Xbox One. When it came it didn't work even though they said it was "thoroughly tested". I asked what was required to send it back, they told me and I followed the instructions. When I followed up they told me they needed more info which I didn't have and basically said there is nothing they can do about it. $300 down the drain with a broken product and horrible customer service