Broken Xbox and poor customer service I bought a refurbished Xbox One. When it came it didn't work even though they said it was "thoroughly tested". I asked what was required to send it back, they told me and I followed the instructions. When I followed up they told me they needed more info which I didn't have and basically said there is nothing they can do about it. $300 down the drain with a broken product and horrible customer service

Do NOT Shop here I ordered 2 games off their site, separately because the first purchase came with a discount code. So i placed a second ordered and they lost it, I talked to customer support like several times, 3 times over the phone and on the phone they told me they could not find my order, and insisted it doesn’t exist. When i emailed them they said the order was delivered and then sent me my first orders details. I still never got my second game, but instead of admitting fault or trying to help me find the order or figure it out, they kept my money and insisted it was delivered even tho it never was. I did get the first game, but the second game never came and it feels like I’ll never see it. My card company declined to dispute the charges because the company claims they delivered my game. It’s been a month but I’m accepting the loss cause the gaslighting from this company is unbearable. There’s no point in arguing with hustlers. DO NOT SHOP HERE.

I recently purchased a game from this… I recently purchased a game from this website, and I must say, I'm thoroughly impressed! The entire experience, from browsing their extensive collection to the checkout process, was seamless. The game I received was in pristine condition, and it's brought me countless hours of joy. What sets this site apart is not just the quality of their products but also their attention to detail and customer service. They've gained a loyal customer in me with their stellar offerings and exceptional service. I highly recommend this website to anyone looking for a fantastic gaming experience and top-notch service.

Not what was described Not what was described and forget customer service they don't even want to help and get pissed and laugh when I voiced my concern

Scam!!!! Received a broken N64 console Update 02.28.24: received the response from the vendor and it is a embarassing excuse for bad products and customer service. There is ZERO chance that this console was ever tested by Retrovgames. Both power cable and AV cable were broken irreparably and the console itself cannot even latch onto the game cartridges. Anyone with a brain cell, knows that the N64 was discontinued and that was the very reason I purchased this console for my Veteran husbands 40th birthday. A bit of nostalgia of our childhood. And now it has been tainted by this experience. RetroVGames and the blatant excuses your actions and representation of being a scam business (especially on a reputable platform like TrustPilot) will not work with me. Your response is not acceptable. Period Received a broken N64 console. Completely broken from all levels. Bought it for my husbands birthday and he didn't plug it in for a few months as he was travelling and then when I complained it was outside of the 121 day return window and therefore they did nothing. Do not buy from this business.