Poor communication and follow up I ordered a PS3 and as far as I can tell the console is fine. However, the controller that was sent with it has a broken shoulder button. I initially contacted customer service by email and was told to "document" the problem with photos and/or a video. As requested, I created a YouTube video and sent the link to customer service. I received an initial response saying that they were looking into the issue, but have not heard from anyone since. I have now reached out several more times by email and have been met with complete silence. At this point, it doesn't look like my problem will be taken care of. I also found out this company drop ships so they don't have their own inventory. You are purchasing an item from an unknown seller and that information is not available to you, the buyer. Would highly recommend against using this company and instead find a local retro game store or a more reputable online dealer.

Nice GameCube looks new I was skeptical of buying from this company because of the bad reviews. However, I thought I would give them a chance. I ordered a GameCube with controller & Memory Card. I also ordered a Nintendo 64 Rumble Pack. I’ve not received the rumble pack yet. The GameCube package was packed well and very secure. When opened the GameCube looked brand new. I received the orange model which is supposed to be region locked to Japan. It plays US games with no issue so maybe they converted it, I don’t know. As far as shipping, I saw no signs of drop shipping. The return label had the shipper as Retro vGames, and there were a couple of advertisements from them in the box. I’m giving 4 stars because the aftermarket controller does not work at all. I contacted them & they’re supposed to send a replacement. Hopefully, it will be fast. At least I had a spare GameCube controller of my own. I purchased an additional 1 year warranty so I’m covered if issues arise.

Do NOT Shop here I ordered 2 games off their site, separately because the first purchase came with a discount code. So i placed a second ordered and they lost it, I talked to customer support like several times, 3 times over the phone and on the phone they told me they could not find my order, and insisted it doesn’t exist. When i emailed them they said the order was delivered and then sent me my first orders details. I still never got my second game, but instead of admitting fault or trying to help me find the order or figure it out, they kept my money and insisted it was delivered even tho it never was. I did get the first game, but the second game never came and it feels like I’ll never see it. My card company declined to dispute the charges because the company claims they delivered my game. It’s been a month but I’m accepting the loss cause the gaslighting from this company is unbearable. There’s no point in arguing with hustlers. DO NOT SHOP HERE.

Broken Xbox and poor customer service I bought a refurbished Xbox One. When it came it didn't work even though they said it was "thoroughly tested". I asked what was required to send it back, they told me and I followed the instructions. When I followed up they told me they needed more info which I didn't have and basically said there is nothing they can do about it. $300 down the drain with a broken product and horrible customer service

This company needs to be SHUT DOWN This company needs to be SHUT DOWN. Scam artists and thieves. Took a month to ship a broken controller, sent a return label (after ensuring I would be getting my money back), and never sent my refund. Now they are ignoring messages and emails.