Avoid this company! Avoid this company! They will happily take your money then give you nothing in return except a runaround when you call to find out why you never received your item. I placed an order on 3/4 for 1 PS3 controller. On 3/7 the status updated to "partially shipped" (whatever that means). On 3/16 I called to find out why I never received the item and was asked to call back on Monday. Monday I called, they took my info and said they would get back to me (never happened). Tuesday I called again, they took my info (again) with another promise to look into the issue and get back to me. Read the reviews (I wish I had), this is not a unique experience with them. The next calls I make will be to my credit card company, the BBB, and the State Attorney General.

3 different games, all the same issues I ordered 3 different ps4 games; all of which came with damage to the cases and two of them in the wrong case all together. What further enraged the experience was that I specifically payed an extra $17 for one of the games to come in a case, only to find the corner cracked and missing a chunk. After messaging back and forth, with what appears to be either a bot or a script written response that kept passing the blame to their review team, the best they could do was a ‘sincere’ apology and a lousy 5% of my money back. I then further messaged to at least try and get the $17 back I specifically spent for a case and they denied it but graciously gave me a 10% off card for my next visit so I can go and give them more money. I wish I would’ve done more digging before buying but lesson learned and it will not happen again. Steer clear of this site if you can, you have been warned.

EBAY AND AMAZON DROPSHIPPERS They buy all their merchandise from other sellers and have those sellers ship it directly to you. They never see the games, they never test the games. They really have no idea what the condition or working order of any of their merchandise is. They say they ship from several warehouses, but this a complete lie. Why would you trust a company that so blatantly lies about their business practices? Just go to Ebay and buy the stuff yourself. At least you can view what that seller is like first hand. The response they will leave to this review will be a lie like all the other responses.

Scam!!!! Received a broken N64 console Update 02.28.24: received the response from the vendor and it is a embarassing excuse for bad products and customer service. There is ZERO chance that this console was ever tested by Retrovgames. Both power cable and AV cable were broken irreparably and the console itself cannot even latch onto the game cartridges. Anyone with a brain cell, knows that the N64 was discontinued and that was the very reason I purchased this console for my Veteran husbands 40th birthday. A bit of nostalgia of our childhood. And now it has been tainted by this experience. RetroVGames and the blatant excuses your actions and representation of being a scam business (especially on a reputable platform like TrustPilot) will not work with me. Your response is not acceptable. Period Received a broken N64 console. Completely broken from all levels. Bought it for my husbands birthday and he didn't plug it in for a few months as he was travelling and then when I complained it was outside of the 121 day return window and therefore they did nothing. Do not buy from this business.

This company is a SCAM This company is a SCAM! I hope the police, BBB, or someone shuts them down. They took payment, sent an incomplete / nonfunctional order, and then will not respond to customers. They don't pick up the phone (don't even bother trying), and whoever is managing their email responses is an expert at dodging questions and stealing your money. They lie and cheat honest consumers out of their money. HORRIBLE COMPANY - STAY AWAY.