What hasn't gone wrong What hasn't gone wrong. Used to be able to verify game files. Now it says game files verified when they are obviously not. My back ups are gone on my PC. You can't contact Steam you just get the runaround. Can't redownload the game in question. My issue isn't with 2XKgames it's with Steam. It used to be user friendly now it's a mess. I miss the days when you bought your PC games from the store on disk. At least you had the original you could reinstall from.

Refund policy is awful I hate that they do not allow refunds for games that are played more than 2 hours. What if tutorial chapters and/or time to become familiar with the game takes 2 hours or more? What if no bugs and issues are found during first 2 hours? Never buy any game from steam unless you are absolutely CERTAIN that you will like it. Free games are different story.

Really poor service they take 24 hours… Really poor service they take 24 hours to reply and want a screenshot of my PayPal transaction from 10 years ago…. Which PayPal doesn’t go that far back! Provided bank details, email address, postal address screenshots of my account with no joy. Really really bad for such a ‘big company’

Good Storefront I'm laughing at the majority of negative reviews here who know nothing about how Steam works. In my experience, I've had just about as good an experience on Steam as it can be, as a customer since 2017. Whenever I've had to contact support (very rarely, admittedly), I've been able to get a response that did assist in questions made. Even with criticisms that are absolutely justified against this platform (and maybe Valve too), I still find Steam much more trustworthy than other gaming companies

No support. No support. Many new issues at late, and no way to get assistance. Why are we paying Steam? I am submitting report to consumer affair authority in my country.