Morally bankrupt Allow racist and homophobic comments to remain on their site. Approached support many times to flag the issues; Steam / Valve just don't care.

Inventory Hacked Had my Steam account hacked and someone took control and took all of my CS skins. Everything was completely out of my control as it was likely compromised through a Google security breach or something. Everything is just sitting in the hackers account right now on trade ban just waiting to be sold out and steam support won't do a thing about it. Oh not to mention steam mobile guard did absolutely nothing to inform me of my account being logged into at another location. Steam support is awful, I've been a steam user for over a decade and this could all be resolved with one click of a button but that's too difficult for whoever works the support team lmfao.

Refund policy is awful I hate that they do not allow refunds for games that are played more than 2 hours. What if tutorial chapters and/or time to become familiar with the game takes 2 hours or more? What if no bugs and issues are found during first 2 hours? Never buy any game from steam unless you are absolutely CERTAIN that you will like it. Free games are different story.

Top notch company User since the beginning of Steam. Seen it evolving so much since! They are light, provides an excellent store experience, have great support, offers accessible ways for most operation, add modernity and flexibility every years, etc. They even push hard to support Linux! That amazing how many games can run on Linux nowadays thanks to Proton from Steam! And, most users are not aware, co-founder Gabe is also really pushing to provide fair services and open source tech.

reCAPTCHA doesn't work Can't even create an account because reCAPTCHA does not work AT ALL. Wasted 30 minutes of my live clicking photos over and over, it was super frustrating. Terrible terrible program.