Kredit Ban Due to a misunderstanding, the company had the gaul to ban any future dealings with them, in effect, calling me a thief for using a family members card. A card that had been maxed out due to an emergency which caused the card holder to ask me if I could void the incoming charges. This in turn made them ban that account all together, and ban any future dealings with myself, or even other people related to me. I asked them to call the card holders number to prove it was 100% authorized, and they did nothing. The company is run by inept children who bully consumers. Whatever you do, do not deal with this company, or gamestop in any way.

My card had some ban put on it by my… My card had some ban put on it by my bank. I was on holiday at the time and Kongregate give me 1 week to sort it or I would be banned from purchasing permanently. I never got this email due to being on holiday so now I have a constant IP ban that will never be lifted. They are essentially a disgrace and have no proper customer support.

Abuse by the room moderators on this … Abuse by the room moderators on this site. Will look at your friends list and continue it onto other sites such as Steam. If you report it the admins they support the moderators and take no action. Horrible customer support, even for people that purchase premium accounts.

Do Nothing, Collect Profits This review has been 5 years in the making. It should be noted that Kongregate (Kong) started as a game aggregator site, similar to Newgrounds or Armorgames. This is important because they just housed other developers' games and advertised a little. So the business model was "do nothing, collect Profits". At some point they decided they could get more money by being the developer too so they bought some of their more popular games and took over the coding. Unfortunately, the business model of doing the least possible while grabbing the most money has carried over. New levels and features of games are hyped and then delivered riddled with bugs and seemingly no testing. Player suggestions for improvements are ignored. Fixes are generally also problematic and show the least understanding of the problem/ lowest common denominator approach to resolve. Customer service is understaffed, often unavailable (Mon- Fri 8-5 PST only), and seem to work from a script that prioritizes non-answers and delay tactics. It's a running joke among players that you have to screenshot everything for a chance to get help and then threaten to contact the Better Business Bureau, when they will magically find the power to solve you're problem "on a one time basis". There are coding errors that have been known and reported for years effecting player experience that aren't prioritized. If players have issues where they don't get rewards after paying, a response/ solution will be days or weeks in coming, often meaning that Apple, Android, or other partners are no longer within their terms of service to assist the customer. "Do nothing, collect Profits". Despite this, over the weekend, there was a problem with the mobile shop which prevented players from spending money with Kong. Someone logged in (on the weekend!) and had that resolved within an hour of it being reported. Player issues are unimportant, but an interruption in Kong's money and it's immediately addressed. One final note, Kong recently decided to do a rebrand on their logo. They decided to crowdsource a new logo, which for most companies may seem like a way to engage their community, but was obviously a cynical attempt to save some money. The announcement looked like a dark room with something hiding under a rug, and the winner was a K inside a circle on top of a column. Even in their attempts to be clever they give away the game. It started with something being "swept under the carpet" and ended with a coin being put "on a pedestal". You seriously can't make it up. If you enjoy being devalued as a customer, not being listened to, not being helped with your issues, and being delivered a subpar product, Kong is the company for you. Otherwise, stay clear.

The Downfall of Surviv Kongregate purchased a small Battle Royale .io game called Surviv in December 2019. an FAQ on the fandom provided plenty of promises for 'new and improved content'. the developers delivered several limited time events and cosmetic- filled seasons in the following months. Sadly, around November, the final real update to the game was made. no new content was even half rumoured to be ready to drop. the game went stale quickly, and the devs were seemingly unaware. what had a lot of potential to grow from a simple battle royale was abandoned without a word of communication, which I think is the worst part. The community managers have been cold and unopen to questions, and banned about 2/3 of the discord community when they grew impatient for any news. If the game was impossible to fix due to spaghetti code or sorts, a word would have helped. I have been in love with this game for a long time, but I think it's time I step away and stop being hopeful for change that will never come. -Derp28