Kongregate and their antics Poor management at its finest. I have been playing Bit Heroes (owned by Kongregate since 2019) for nearly 2 years now. Through my time playing this game, I've learned that the Bit Heroes community is incredibly passionate and can endure through even the most difficult situations that Kongregate puts them in. However, there comes a time when enough is enough, and the community has to be heard. Since their entrance, Kongregate and their respective Product Managers have handled Bit Heroes carelessly, and over the past year the game has slowly evolved into a train wreck (to say the least). The Product Managers have grown complacent and downright ignorant of the current state of their game and its future. All that has been holding this game together are the community managers and the tight-knit community (including most moderators, player advocates, etc.). Customer support takes multiple days (sometimes weeks) to respond to a single ticket. In some cases, players have to send multiple support tickets for the same issue because the communication between customer support and the Bit Heroes team is horrendous. Last year, despite vast community pushback, the product managers decided to integrate Web 3 technology into Bit Heroes. The community knew from the beginning that this was bad news and that the product managers were making a mistake. Since then, the Product Managers and Bit Heroes' development team have shown more interest in non-fungible tokens than they ever showed for their own loyal community. Not only is Kongregate (and the product managers for Bit Heroes) inept, they are also blatantly greedy. Just recently, the community experienced by far the worst situation this game has seen so far. Due to a very simple currency conversion miscalculation, there was a server-wide rollback. More than a day's worth of progress was lost. Everything the players had accomplished in the 36-hour period was completely gone because of a simple screw-up. Purchases were lost, in-game items were lost, event rewards were lost, gacha-based prizes were lost, and even player progression was lost. Players affected by the situation had to reach out to customer support, wait for weeks (yes, weeks), and in some cases, the things listed earlier were gone forever. The team in charge (Developers, Product Managers, etc.) has even refused to return items that were outright stolen from players who had justly earned them in the first place. The situation sparked a community outrage that has been burning even up to the time of this review, and for very good reason. This is a perfect example of how Kongregate and the people in charge of Bit Heroes treat their player base. The very same players who have faithfully played their game for numerous years are treated like trash. Kongregate and the Product Managers running Bit Heroes have a basic to no understanding of their game. They can't sympathize with their player base on a simple level. The whole company reeks of greed, and yet they are the most anti-consumer game company I have ever seen. No person should be subjected to this kind of awful experience.

“Kongregate is where games go to die” If you like playing games that will cheat you, lie to you, scam you, rugpull on you, roll the game back on you, and devalue your money every step of the way, then you’re in luck, Kongregate has some games for you! The incompetence from this company is simply amazing, how is a company able to release content and “features” to the public in the live game without testing it first or consulting with the Pro Players of the game first? Wanna know how? Because the players are the Beta Testers. That’s right! We get to pay Kong to play this game and test all the broken features and bugs when they release it live, that’s how predatory of a company they are. They don’t care about players or their time & money wasted, they just want to rake in the profits with as little expenses as needed expecting us to just be happy with the crap they deliver. The saying “Kongregate is where games go to die” holds so much truth because them beating a dead horse to get more profit out of it is their business. I’ve been playing a game called Bit Heroes for over 5 years, that was originally developed by Juppiomenz then bought by Kong, and the sole reason why I want to rage-quit now, after all that hard work over the last 5 years, is simply Kong. Just them. They’re that terrible, so terrible I want to leave the friendships I’ve made over the last 5 years just so I don’t support them any longer. They don’t care about us or the game, so why would anyone want to support that kind of greed? I know I don’t, and this last action they took with a game rollback after they released a broken feature without consulting the Pros was the straw that broke the camel’s back. Way to go Kong! Right when we thought you couldn’t do any worse, you prove us wrong yet again! So if you like playing games where only you gets cheated, go to Kong, they will love your wallet more than you. Thanks Kong. Thanks for ruining one of the best games I’ve been able to find within the last decade, job terribly done. (By the way, this is also one of their business tactics, they will try to cheat you more the more time you put into the game so it’s easier for them to get rid of you to make room for more suckers who don’t know their traps. Most of my friends who have left the game already was specifically because of Kong, not the game itself, just Kong. If that tells you anything.. DO NOT TRUST KONG.)

Banned my account and will not give a… Banned my account and will not give a proper explaination why. This is the email exchange: Me: I haven't used kongregate in a few years, and went to login now and appear to be banned for purchasing issues. This is news to me, as I am completely unaware of what caused this. My username is Sisco84. Any help on this would be appreciated. Thanks! Them: Greetings! Having reviewed the account history, this account was banned for purchasing issues in 2016. I will not be able to reinstate access to this account. Details behind this are available in the Kongregate User Agreement, which are linked below. Kongregate User Agreement Thanks! Drew Community & Support Me: Okay. That doesn't give me any information... If there was a purchase issue, why cannot I not rectify said issue? I'm unaware of any purchasing issues, and was never notified. I am getting a PC on Friday and wanted to play games as I haven't had a pc since 2016. How would someone get banned for "purchasing issues" in the first place? Suspend the account and notify the user? Is this legitimate or a joke that took me 3 years to find? I dont mean to be rude, but I'm seriously at a loss for words. Them: Here's a bit of history for you: This account was noted as having been tied to a credit card or PayPal purchase that may have been at risk. We reached out 3 times via email over the course of several weeks, banning the account temporarily twice in the process to attempt to force contact. To protect your financial security, we banned the account and refunded any recent purchases at that time. I hope that helps clarify the situation! Thanks! Drew Community & Support Me: I have never been told why... What exactly happened? I highly doubt that Kongregate cannot unban accounts they own... And I've literally never been told what happened... I've spent money on your website and never been told why I was banned outside of "billing issue"... What does that even mean? I never received a response after this. On top of this, I never received any correspondence about having card issues. I wouldn't have thought to check them anyway, as there was literally no problems with my card. I made my purchases and moved on. The only reason they could have card issues is if they were trying to charge me after said purchases, which wouldnt make any sense. I have since went through my emails from them, and have nothing saying that at all. I do however have emails from them after my account was banned advertising video games. This doesnt make sense to me, and unfortunately, with such terrible customer service, I have no intention of spending money on their site again. Stay away, a "billing issue" resulted in all my progress being removed, and I did nothing wrong.

Admin neglect and unfairness The admins use bias judgments when it comes to being reported. the things you are reported for may be correct, the punishment you get is over of what it should be. the admins do nothing to actually take away the real toxic people and target innocent people like me. for a true story: i was chatting and filter dodging and then someone else did the same thing. i got silenced, they didn't. do you really want to visit a site that acts like this? think about it.

Op Website ! Kongregate, I love you with all your flashgames. Quality, diversity and fun, what else do we need ? I really hope that the flash technology won't disapear.