The Downfall of Surviv Kongregate purchased a small Battle Royale .io game called Surviv in December 2019. an FAQ on the fandom provided plenty of promises for 'new and improved content'. the developers delivered several limited time events and cosmetic- filled seasons in the following months. Sadly, around November, the final real update to the game was made. no new content was even half rumoured to be ready to drop. the game went stale quickly, and the devs were seemingly unaware. what had a lot of potential to grow from a simple battle royale was abandoned without a word of communication, which I think is the worst part. The community managers have been cold and unopen to questions, and banned about 2/3 of the discord community when they grew impatient for any news. If the game was impossible to fix due to spaghetti code or sorts, a word would have helped. I have been in love with this game for a long time, but I think it's time I step away and stop being hopeful for change that will never come. -Derp28

Kongregate and their antics Poor management at its finest. I have been playing Bit Heroes (owned by Kongregate since 2019) for nearly 2 years now. Through my time playing this game, I've learned that the Bit Heroes community is incredibly passionate and can endure through even the most difficult situations that Kongregate puts them in. However, there comes a time when enough is enough, and the community has to be heard. Since their entrance, Kongregate and their respective Product Managers have handled Bit Heroes carelessly, and over the past year the game has slowly evolved into a train wreck (to say the least). The Product Managers have grown complacent and downright ignorant of the current state of their game and its future. All that has been holding this game together are the community managers and the tight-knit community (including most moderators, player advocates, etc.). Customer support takes multiple days (sometimes weeks) to respond to a single ticket. In some cases, players have to send multiple support tickets for the same issue because the communication between customer support and the Bit Heroes team is horrendous. Last year, despite vast community pushback, the product managers decided to integrate Web 3 technology into Bit Heroes. The community knew from the beginning that this was bad news and that the product managers were making a mistake. Since then, the Product Managers and Bit Heroes' development team have shown more interest in non-fungible tokens than they ever showed for their own loyal community. Not only is Kongregate (and the product managers for Bit Heroes) inept, they are also blatantly greedy. Just recently, the community experienced by far the worst situation this game has seen so far. Due to a very simple currency conversion miscalculation, there was a server-wide rollback. More than a day's worth of progress was lost. Everything the players had accomplished in the 36-hour period was completely gone because of a simple screw-up. Purchases were lost, in-game items were lost, event rewards were lost, gacha-based prizes were lost, and even player progression was lost. Players affected by the situation had to reach out to customer support, wait for weeks (yes, weeks), and in some cases, the things listed earlier were gone forever. The team in charge (Developers, Product Managers, etc.) has even refused to return items that were outright stolen from players who had justly earned them in the first place. The situation sparked a community outrage that has been burning even up to the time of this review, and for very good reason. This is a perfect example of how Kongregate and the people in charge of Bit Heroes treat their player base. The very same players who have faithfully played their game for numerous years are treated like trash. Kongregate and the Product Managers running Bit Heroes have a basic to no understanding of their game. They can't sympathize with their player base on a simple level. The whole company reeks of greed, and yet they are the most anti-consumer game company I have ever seen. No person should be subjected to this kind of awful experience.

Good page for playing free games. Hi! So Kongregate, in my opnion its a very good page for playing free games and doing varied things, anyways I wouldn't recommend paying for anything in this page because of the reputation of this one. There are some things that could be upgraded. 1-I have a good internet and the page is laggy. 2-Random data loss. 3-Chat sometimes lags. (This could be a PC glitch) Anyways for me, it's a very good page for playing free games and that's all, I don't see necessary to buy any premiums or anything, the 3 stars are for the things previously mentioned and because of their reputation. V4len - Thrustworthy Reviewer - +2000 Reads

“Kongregate is where games go to die” If you like playing games that will cheat you, lie to you, scam you, rugpull on you, roll the game back on you, and devalue your money every step of the way, then you’re in luck, Kongregate has some games for you! The incompetence from this company is simply amazing, how is a company able to release content and “features” to the public in the live game without testing it first or consulting with the Pro Players of the game first? Wanna know how? Because the players are the Beta Testers. That’s right! We get to pay Kong to play this game and test all the broken features and bugs when they release it live, that’s how predatory of a company they are. They don’t care about players or their time & money wasted, they just want to rake in the profits with as little expenses as needed expecting us to just be happy with the crap they deliver. The saying “Kongregate is where games go to die” holds so much truth because them beating a dead horse to get more profit out of it is their business. I’ve been playing a game called Bit Heroes for over 5 years, that was originally developed by Juppiomenz then bought by Kong, and the sole reason why I want to rage-quit now, after all that hard work over the last 5 years, is simply Kong. Just them. They’re that terrible, so terrible I want to leave the friendships I’ve made over the last 5 years just so I don’t support them any longer. They don’t care about us or the game, so why would anyone want to support that kind of greed? I know I don’t, and this last action they took with a game rollback after they released a broken feature without consulting the Pros was the straw that broke the camel’s back. Way to go Kong! Right when we thought you couldn’t do any worse, you prove us wrong yet again! So if you like playing games where only you gets cheated, go to Kong, they will love your wallet more than you. Thanks Kong. Thanks for ruining one of the best games I’ve been able to find within the last decade, job terribly done. (By the way, this is also one of their business tactics, they will try to cheat you more the more time you put into the game so it’s easier for them to get rid of you to make room for more suckers who don’t know their traps. Most of my friends who have left the game already was specifically because of Kong, not the game itself, just Kong. If that tells you anything.. DO NOT TRUST KONG.)

The customer service is beyond bad Probably one of the worst customer service so far. They never answer any questions and never try to solve any problems.