The customer service is beyond bad Probably one of the worst customer service so far. They never answer any questions and never try to solve any problems.

Banned my account and will not give a… Banned my account and will not give a proper explaination why. This is the email exchange: Me: I haven't used kongregate in a few years, and went to login now and appear to be banned for purchasing issues. This is news to me, as I am completely unaware of what caused this. My username is Sisco84. Any help on this would be appreciated. Thanks! Them: Greetings! Having reviewed the account history, this account was banned for purchasing issues in 2016. I will not be able to reinstate access to this account. Details behind this are available in the Kongregate User Agreement, which are linked below. Kongregate User Agreement Thanks! Drew Community & Support Me: Okay. That doesn't give me any information... If there was a purchase issue, why cannot I not rectify said issue? I'm unaware of any purchasing issues, and was never notified. I am getting a PC on Friday and wanted to play games as I haven't had a pc since 2016. How would someone get banned for "purchasing issues" in the first place? Suspend the account and notify the user? Is this legitimate or a joke that took me 3 years to find? I dont mean to be rude, but I'm seriously at a loss for words. Them: Here's a bit of history for you: This account was noted as having been tied to a credit card or PayPal purchase that may have been at risk. We reached out 3 times via email over the course of several weeks, banning the account temporarily twice in the process to attempt to force contact. To protect your financial security, we banned the account and refunded any recent purchases at that time. I hope that helps clarify the situation! Thanks! Drew Community & Support Me: I have never been told why... What exactly happened? I highly doubt that Kongregate cannot unban accounts they own... And I've literally never been told what happened... I've spent money on your website and never been told why I was banned outside of "billing issue"... What does that even mean? I never received a response after this. On top of this, I never received any correspondence about having card issues. I wouldn't have thought to check them anyway, as there was literally no problems with my card. I made my purchases and moved on. The only reason they could have card issues is if they were trying to charge me after said purchases, which wouldnt make any sense. I have since went through my emails from them, and have nothing saying that at all. I do however have emails from them after my account was banned advertising video games. This doesnt make sense to me, and unfortunately, with such terrible customer service, I have no intention of spending money on their site again. Stay away, a "billing issue" resulted in all my progress being removed, and I did nothing wrong.

“Kongregate is where games go to die” If you like playing games that will cheat you, lie to you, scam you, rugpull on you, roll the game back on you, and devalue your money every step of the way, then you’re in luck, Kongregate has some games for you! The incompetence from this company is simply amazing, how is a company able to release content and “features” to the public in the live game without testing it first or consulting with the Pro Players of the game first? Wanna know how? Because the players are the Beta Testers. That’s right! We get to pay Kong to play this game and test all the broken features and bugs when they release it live, that’s how predatory of a company they are. They don’t care about players or their time & money wasted, they just want to rake in the profits with as little expenses as needed expecting us to just be happy with the crap they deliver. The saying “Kongregate is where games go to die” holds so much truth because them beating a dead horse to get more profit out of it is their business. I’ve been playing a game called Bit Heroes for over 5 years, that was originally developed by Juppiomenz then bought by Kong, and the sole reason why I want to rage-quit now, after all that hard work over the last 5 years, is simply Kong. Just them. They’re that terrible, so terrible I want to leave the friendships I’ve made over the last 5 years just so I don’t support them any longer. They don’t care about us or the game, so why would anyone want to support that kind of greed? I know I don’t, and this last action they took with a game rollback after they released a broken feature without consulting the Pros was the straw that broke the camel’s back. Way to go Kong! Right when we thought you couldn’t do any worse, you prove us wrong yet again! So if you like playing games where only you gets cheated, go to Kong, they will love your wallet more than you. Thanks Kong. Thanks for ruining one of the best games I’ve been able to find within the last decade, job terribly done. (By the way, this is also one of their business tactics, they will try to cheat you more the more time you put into the game so it’s easier for them to get rid of you to make room for more suckers who don’t know their traps. Most of my friends who have left the game already was specifically because of Kong, not the game itself, just Kong. If that tells you anything.. DO NOT TRUST KONG.)

Do Nothing, Collect Profits This review has been 5 years in the making. It should be noted that Kongregate (Kong) started as a game aggregator site, similar to Newgrounds or Armorgames. This is important because they just housed other developers' games and advertised a little. So the business model was "do nothing, collect Profits". At some point they decided they could get more money by being the developer too so they bought some of their more popular games and took over the coding. Unfortunately, the business model of doing the least possible while grabbing the most money has carried over. New levels and features of games are hyped and then delivered riddled with bugs and seemingly no testing. Player suggestions for improvements are ignored. Fixes are generally also problematic and show the least understanding of the problem/ lowest common denominator approach to resolve. Customer service is understaffed, often unavailable (Mon- Fri 8-5 PST only), and seem to work from a script that prioritizes non-answers and delay tactics. It's a running joke among players that you have to screenshot everything for a chance to get help and then threaten to contact the Better Business Bureau, when they will magically find the power to solve you're problem "on a one time basis". There are coding errors that have been known and reported for years effecting player experience that aren't prioritized. If players have issues where they don't get rewards after paying, a response/ solution will be days or weeks in coming, often meaning that Apple, Android, or other partners are no longer within their terms of service to assist the customer. "Do nothing, collect Profits". Despite this, over the weekend, there was a problem with the mobile shop which prevented players from spending money with Kong. Someone logged in (on the weekend!) and had that resolved within an hour of it being reported. Player issues are unimportant, but an interruption in Kong's money and it's immediately addressed. One final note, Kong recently decided to do a rebrand on their logo. They decided to crowdsource a new logo, which for most companies may seem like a way to engage their community, but was obviously a cynical attempt to save some money. The announcement looked like a dark room with something hiding under a rug, and the winner was a K inside a circle on top of a column. Even in their attempts to be clever they give away the game. It started with something being "swept under the carpet" and ended with a coin being put "on a pedestal". You seriously can't make it up. If you enjoy being devalued as a customer, not being listened to, not being helped with your issues, and being delivered a subpar product, Kong is the company for you. Otherwise, stay clear.

The Downfall of Surviv Kongregate purchased a small Battle Royale .io game called Surviv in December 2019. an FAQ on the fandom provided plenty of promises for 'new and improved content'. the developers delivered several limited time events and cosmetic- filled seasons in the following months. Sadly, around November, the final real update to the game was made. no new content was even half rumoured to be ready to drop. the game went stale quickly, and the devs were seemingly unaware. what had a lot of potential to grow from a simple battle royale was abandoned without a word of communication, which I think is the worst part. The community managers have been cold and unopen to questions, and banned about 2/3 of the discord community when they grew impatient for any news. If the game was impossible to fix due to spaghetti code or sorts, a word would have helped. I have been in love with this game for a long time, but I think it's time I step away and stop being hopeful for change that will never come. -Derp28