DON’T BUY ASTRO DON’T BUY ASTRO Worst company ever, updating the xbox one version to the xbox x version is just not doable. Paid €150 for a headset and couldn't even update. I do not recommend AstroGaming to EVERYONE. Poor customer service and dramatically poor settlement on issues such as not being able to update.

Will never order from them again… Called customer support spoke to the manger directly. Asked if she could please call FedEx and rerouted my package (per FedEx they can do it but the request would have to be through Astrogaming. Manager said nothing they can do. You can’t even pick up the phone and call for your customer? I was planning buying 2 more for my other kids but with this experience never again.

DO NOT TRUST THIS FIRM Re Astro a50 Headset These look the part but once warranty is done they break and customer services won't help you.. Now if these were cheap I'd understand, but they are top end pricing £320 in UK.. 13 months wear is insufficient and I believe breaches consumer regulations. Seriously considering a small court claim against them. The issue I've had is they decide too charge depending what mood its in.. I've done all the firmware updates and resets. Still does it.. they hardly got used for first six months. If you look on you tube the problems.are all over there.. unfortunately all reviews are set in stone by them so you can't update and tell the real story. MY ADVICE IS DO NOT PURCHASE. PRODUCTS POOR AND CUSTOMER SERVICES IS WORSE.

Bad customer service AstroGaming might have the WORST customer service I've ever come across in my life. Their employees (if they even have them) do not respond to support e-mails and sometimes the website will not even let you send one due to a bug. Be careful when ordering and think twice before ordering.

A customers worst nightmare I contacted their customer services 12 days ago and I have messaged them every day since. All I want to do is return my items. This is honestly as bad as it gets, the automated email reply said I would receive a response in 2-3 days. I have literally been begging for a reply. I always hear similar stories but when it is you the pain is indescribable. I am lost for words. Avoid at all costs. Their customer services is non existent