Love the headset, really dislike the poor customer service Honestly love the headset, sadly the dock I received was faulty and then I found out their customer support is worse. I sent it in for replacement, which they did replace. They (Lewis and Niko V. from customer support) then tell me to contact a third party shipping company without giving me any contact information. I can not find my package anymore as it has been returned to their address since they did not give me contact details at all. Now they have my money and my dock, and I have a headset I cannot use. Also the back and forth between customer support has been going on before I even shipped the dock on august 17th. edit: 25/09/2022 They say they are refunding me now, which is gonna take up to 14 days, maybe they're not so bad? Will update in 14 days (: edit: its now 20/10/2022 and I have yet to receive a refund or my dock back, rendering my headset useless. Very disappointed in Lewis and Niko V. Edit: 27/10/2022 Got the dock replacement today and it is working wonderful. changing my review from 2 -> 3

A customers worst nightmare I contacted their customer services 12 days ago and I have messaged them every day since. All I want to do is return my items. This is honestly as bad as it gets, the automated email reply said I would receive a response in 2-3 days. I have literally been begging for a reply. I always hear similar stories but when it is you the pain is indescribable. I am lost for words. Avoid at all costs. Their customer services is non existent

Stay away from astro and the A50 gen 4 One of the most expensive headsets around, and yet poor build quality. Iv had nothing but issues with these headsets,iv gone through 3 different ones, with real bad costumer services, and people are right, nothing but an expensive paper weight. Now the base station is not working, got in contact with astro, and because its out of warranty, they won't touch, They trest there costumers like crap, as if they are stupid. Yes very comfortable headset till it falls apart. Astro are a con. You pay hard earn Money, for a expensive headset, to just fall apart, first problem 4 months after buying brand new,second problem, 8 months, third problem, 16 months, new problem, yesterday, but because out of warranty won't touch, so have to sort myself. PLEASE PLEASE, DO NOT BUY,DO NOT WASTE YOU MONEY WITH THIS COMPANY.

Dodgy manufacturing can cost you $$$$ I got an astro a40 a few years ago, i treated it like glass because of the price and it literally fell appart in my hands. Years layer I was convinced by other people to get the a50 as everyone said they are much better now. Not even 8 months of having it i moved it and the cable snapped the usb port out of the back of the dock. I will never ever under any circumstances use an astro product again or tell some one its worth it coz it sure as hell isnt.

Astro are a joke. My A50 headset stopped working and they tried to tell me it was my fault. It turns out the astro firmware is the issue as it does not work. There is absolutely nothing wrong with the headset......only the firmware. They still did not accept responsibility and did not change my headset which is now useless. Do not bother wasting your money with Astro.