Astro gaming will never have my… Astro gaming will never have my business again. I placed a custom headset order and was told it would ship in one month. One month goes by and nothing, I email asking for an update and they tell me it’ll be another month before it’ll ship. I argue for a refund and they give me different answers on being able to refund it and then not being able to, so I decided to just wait it out. Over two months go by and the order is still in process so I ask for another update. Before my ticket is even answered I get notified that my order has been cancelled, for no reason and no warning. Absolutely ridiculous customer service and product handling. If I could give a negative star I absolutely would.

I cant imagine a way this could be worse… i cant imagine a way this could be worse. The customer service and product mix make it so that a .1 star would be much more appropriate. Out of the box the product sounded like dog water, couldnt update and the mix amp didnt work. Customer service advised that I had a defective product when the issue I had was reported to astro over a year ago and they have done nothing to fix it. Check the reviews on astro command on the microsft store. I ordered a40s in 2012 and the company was absolutely the best with fixes, warranties, and customer service. What has logitech done. Buyer beware.

AVOID! AVOID!! Awful, please don't order from Astro. Ordered a controller 3 weeks ago now, the order is still in process. Customer service is slow at responding, when they have responded they've provided no tracking and haven't even stated that the order has been dispatched. Can't cancel the order, apparently have to refuse delivery. Wish i'd never have ordered from them now and checked here first! AVOID AT ALL COSTS.

Bad customer service AstroGaming might have the WORST customer service I've ever come across in my life. Their employees (if they even have them) do not respond to support e-mails and sometimes the website will not even let you send one due to a bug. Be careful when ordering and think twice before ordering.

Astro promised a comparable headset for… Astro promised a comparable headset for my son who purchased the really expensive wireless set with the base. They are JUNK they fall apart and even in warranty- they said they would allow him to chose another comparable pair, constructed differently. Thanks Astro. I hope you know you ripped my autistic son off who is really not happy about spending $350 for “crap”