Bought mine awhile ago, not sure how everything is now. I understand my opinion may not be as good as other since i bought my headset from them a couple years ago, but I am going to give it anyways. I bought a head set from them about 6 years ago and i still use it to this day. Its amazing and the mix amp still works. The mic has cut out and kept making bad noises but I just took it out and use another mic. I contacted them before about my wire and my mic which with ease they replaced on their own. I have the astro a40's and i would recommend them to any gamer.

I ordered a A40 headset I ordered a A40 headset, I was told to give a month for shipping, I waited. One month passes and I get an email saying it moved my shipping date out another month. I still waited, 2 weeks go by and I get an email that my order was cancelled. What a trash experience from them.

Love the headset, really dislike the poor customer service Honestly love the headset, sadly the dock I received was faulty and then I found out their customer support is worse. I sent it in for replacement, which they did replace. They (Lewis and Niko V. from customer support) then tell me to contact a third party shipping company without giving me any contact information. I can not find my package anymore as it has been returned to their address since they did not give me contact details at all. Now they have my money and my dock, and I have a headset I cannot use. Also the back and forth between customer support has been going on before I even shipped the dock on august 17th. edit: 25/09/2022 They say they are refunding me now, which is gonna take up to 14 days, maybe they're not so bad? Will update in 14 days (: edit: its now 20/10/2022 and I have yet to receive a refund or my dock back, rendering my headset useless. Very disappointed in Lewis and Niko V. Edit: 27/10/2022 Got the dock replacement today and it is working wonderful. changing my review from 2 -> 3

Astro gaming will never have my… Astro gaming will never have my business again. I placed a custom headset order and was told it would ship in one month. One month goes by and nothing, I email asking for an update and they tell me it’ll be another month before it’ll ship. I argue for a refund and they give me different answers on being able to refund it and then not being able to, so I decided to just wait it out. Over two months go by and the order is still in process so I ask for another update. Before my ticket is even answered I get notified that my order has been cancelled, for no reason and no warning. Absolutely ridiculous customer service and product handling. If I could give a negative star I absolutely would.

Will never order from them again… Called customer support spoke to the manger directly. Asked if she could please call FedEx and rerouted my package (per FedEx they can do it but the request would have to be through Astrogaming. Manager said nothing they can do. You can’t even pick up the phone and call for your customer? I was planning buying 2 more for my other kids but with this experience never again.