Astro are a joke. My A50 headset stopped working and they tried to tell me it was my fault. It turns out the astro firmware is the issue as it does not work. There is absolutely nothing wrong with the headset......only the firmware. They still did not accept responsibility and did not change my headset which is now useless. Do not bother wasting your money with Astro.

I cant imagine a way this could be worse… i cant imagine a way this could be worse. The customer service and product mix make it so that a .1 star would be much more appropriate. Out of the box the product sounded like dog water, couldnt update and the mix amp didnt work. Customer service advised that I had a defective product when the issue I had was reported to astro over a year ago and they have done nothing to fix it. Check the reviews on astro command on the microsft store. I ordered a40s in 2012 and the company was absolutely the best with fixes, warranties, and customer service. What has logitech done. Buyer beware.

Astro a40 TR with mix amp pro is worst… Astro a40 TR with mix amp pro is worst headset ever. I've owned this for a few years now for the ps4. I've now come to ps5 and it doesn't work on here because the lack of optical port. Well, the problems I've had since owning this. The right hand side ear muff always slides and moves on its own because the screw doesn't hold tight enough. I've had crackling sounds through both speakers about 10% of the time when using them. The game volume to chat volume on my mix amp never worked and this is the reason I bought these. So I can't turn it to turn one or the other quite. The mute switch button was like a cheap Chinese plastic which almost broke with in a few weeks,of owning them. All the button does is rattle. I had better sounds of a £30 headset I once had and broke and couldn't replace wirh same so i ended up buying the astro for £250 which was one of my biggest mistakes. Ive regretted ever since owning them. I'll never go back and buy any astro product brand new.

DO NOT TRUST THIS FIRM Re Astro a50 Headset These look the part but once warranty is done they break and customer services won't help you.. Now if these were cheap I'd understand, but they are top end pricing £320 in UK.. 13 months wear is insufficient and I believe breaches consumer regulations. Seriously considering a small court claim against them. The issue I've had is they decide too charge depending what mood its in.. I've done all the firmware updates and resets. Still does it.. they hardly got used for first six months. If you look on you tube the problems.are all over there.. unfortunately all reviews are set in stone by them so you can't update and tell the real story. MY ADVICE IS DO NOT PURCHASE. PRODUCTS POOR AND CUSTOMER SERVICES IS WORSE.

Will never order from them again… Called customer support spoke to the manger directly. Asked if she could please call FedEx and rerouted my package (per FedEx they can do it but the request would have to be through Astrogaming. Manager said nothing they can do. You can’t even pick up the phone and call for your customer? I was planning buying 2 more for my other kids but with this experience never again.