Horrible Service and Scam Business Horrible experience. They charged for me rentals that they never delivered even after double checking that I provided the correct shipping address and customer service is almost non-existent. I rented a game nearly one month ago and it was never delivered.

Tried to start an acct with them… Tried to start an acct with them because I finally got a gaming device. Figured it was better to try multiple new games and find some I might want to actually get, vs. buying a game and hating it... Refused my account and cancelled it because a relative used to have stuff sent to my place, because his stuff would be safer than delivered to his own home. Wouldn't give me a reduced trial account and kept insisting I've had one before. DONT JOIN. Look elsewhere!

Very few Blu-ray's, not worth it Like most other people, I think Gamefly is pretty bad. I wanted to start renting Blu-Rays so I signed up for the 2 movies at a time plan. Unfortunately, there's no way to browse the entire Blu-Ray catalog without signing up first. I signed up and was shocked at how few Blu-Rays they actually have for rental. Almost everything is marked as TBD or coming soon. Now I know why they didn't let me browse the catalog first. It's because they hardly have anything. I can't speak for the game rental plans, but the movie rental plans are awful. I haven't really had problems with the turnaround time like many others, the discs have arrived relatively quickly but what good is that when they only have a few movies available for rent? I'm cancelling after I receive the last 2 movies in my queue.

Waste of time I made a purchase at Direct2Drive. (gamefly) I waited 4 hours and still no game to download :-( I send e-mail to the support team, but only got autoreply. I then decided to cancel my order and claim refund. I cant recommend Gamefly as a digital game supplier.. What if all webshops needed more than 4 hours to comfirm/process a purchase ? Bad policy, bad service..

Awful Company This company will steal your money. Awful customer service, awful website UI, if something goes wrong with a game they will not hesitate to charge your account without permission and make you jump through hoops to fix it. You can tell why it has such a low rating.