I don't really know why this site has… I don't really know why this site has such bad reviews but I'm guessing I've just had a different experience because this is my second time using gamefly and I think its great. Ive had no problems receiving games for the Nintendo switch and they even mailed my second game the day after I mailed back the first and they hadnt even received mine yet but they saw that I had sent it i guess and I received my second game before they evn had my first one back. Also the last time I used them before I moved I had sent back a game and it ended up lost in the mail somehow and they refunded me for a month of service. I really like this company, I thing their prices are reasonable, not great but eh.. also if you want to keep a game its often cheaper then you would get a used game anywhere else. I will be using them for a long time I think.

Nothing but trouble Nothing but trouble with sending games and receiving them. It always takes more than 7 days to receive a game they say it's fast shipping. Fast return rarely works and game lock just ensure you don't get a game for one third of the month.

This "service" continues to degenerate This "service" continues to degenerate. Each time I've come back, I'm met with more frustration and disappointment. This time, within an entire months' membership, I only received 1 game. I only kept said game for 4 days, and sent it back, thinking it would be in time for other new releases. I watched my mailman pick up and scan the return envelope. It took an additional 4 days for Gamefly to receive the game, which in and of itself is a problem, considering they have a (broken) system in place that's supposed to recognize the moment a game is scanned and being sent back. Needless to say, because their system doesn't work. I was unable to get either of the games on my queue upon release. To add to to my frustration, I monitored said games and watched the availability raise from "low" to "normal" multiple times and still never received a game. I'm contemplating filling a report with the BBB. They're clearly unable to provide the "service" they're charging people for.

shipping standards are subpar.. shipping standards are subpar... you have to wait 8 days before they will even check on the status of your non arrival.... they don't order enough games and then blame it on shipping when they don't send out your gamelocked titles.... i have had their service for 3 months and 2 of the 3 months has been waiting on games..... 9 days shipping from pittsburgh to alabama is somehow ok????but at least customer service is right there to tell you they are not going to do anything to help.... had it not been a gift subscription i would have cancelled 10 times by now

GameFly is dead GameFly is dead. They barely have any series X games. Dragon Quest XI is a popular one and they don’t have it. They barely have any Series X games. They used to have a huge library years ago. Seems like they are barely hanging on.