The site itself is good The site itself is good. Attempting to actually get a popular game when it comes out is VERY hard to do though. I typically wait until the game has been out a few months before I even think about getting it for rent from them. I've only gotten a couple of games that weren't readable. When I lost a game, they quickly sent the next game on my queue without question. Buying preowned games from them can be a REAL deal. with discounts and digital coupons they offer on occasion, I often times use them as gifts.

I don't really know why this site has… I don't really know why this site has such bad reviews but I'm guessing I've just had a different experience because this is my second time using gamefly and I think its great. Ive had no problems receiving games for the Nintendo switch and they even mailed my second game the day after I mailed back the first and they hadnt even received mine yet but they saw that I had sent it i guess and I received my second game before they evn had my first one back. Also the last time I used them before I moved I had sent back a game and it ended up lost in the mail somehow and they refunded me for a month of service. I really like this company, I thing their prices are reasonable, not great but eh.. also if you want to keep a game its often cheaper then you would get a used game anywhere else. I will be using them for a long time I think.

Won't Honor Orders Canceled my order because they suck at their jobs. They refused to honor the order saying they could cancel anything they liked. Edit: Response to GameFly - See "they suck at their jobs." I don't care about your bad information. You posted the item for that price and should 100% honor that price. But instead of honoring them, you canceled them like cowards and blame it on your supplier.

Awful Company This company will steal your money. Awful customer service, awful website UI, if something goes wrong with a game they will not hesitate to charge your account without permission and make you jump through hoops to fix it. You can tell why it has such a low rating.

Waste of time I made a purchase at Direct2Drive. (gamefly) I waited 4 hours and still no game to download :-( I send e-mail to the support team, but only got autoreply. I then decided to cancel my order and claim refund. I cant recommend Gamefly as a digital game supplier.. What if all webshops needed more than 4 hours to comfirm/process a purchase ? Bad policy, bad service..