Awful Company This company will steal your money. Awful customer service, awful website UI, if something goes wrong with a game they will not hesitate to charge your account without permission and make you jump through hoops to fix it. You can tell why it has such a low rating.

This "service" continues to degenerate This "service" continues to degenerate. Each time I've come back, I'm met with more frustration and disappointment. This time, within an entire months' membership, I only received 1 game. I only kept said game for 4 days, and sent it back, thinking it would be in time for other new releases. I watched my mailman pick up and scan the return envelope. It took an additional 4 days for Gamefly to receive the game, which in and of itself is a problem, considering they have a (broken) system in place that's supposed to recognize the moment a game is scanned and being sent back. Needless to say, because their system doesn't work. I was unable to get either of the games on my queue upon release. To add to to my frustration, I monitored said games and watched the availability raise from "low" to "normal" multiple times and still never received a game. I'm contemplating filling a report with the BBB. They're clearly unable to provide the "service" they're charging people for.

I don't really know why this site has… I don't really know why this site has such bad reviews but I'm guessing I've just had a different experience because this is my second time using gamefly and I think its great. Ive had no problems receiving games for the Nintendo switch and they even mailed my second game the day after I mailed back the first and they hadnt even received mine yet but they saw that I had sent it i guess and I received my second game before they evn had my first one back. Also the last time I used them before I moved I had sent back a game and it ended up lost in the mail somehow and they refunded me for a month of service. I really like this company, I thing their prices are reasonable, not great but eh.. also if you want to keep a game its often cheaper then you would get a used game anywhere else. I will be using them for a long time I think.

Waste of time I made a purchase at Direct2Drive. (gamefly) I waited 4 hours and still no game to download :-( I send e-mail to the support team, but only got autoreply. I then decided to cancel my order and claim refund. I cant recommend Gamefly as a digital game supplier.. What if all webshops needed more than 4 hours to comfirm/process a purchase ? Bad policy, bad service..

A BAD copy of steam Let’s face it steams not that great, so a bad carbon copy isn’t going to be better is it?!? Couple this with the method they have used to acquire customers; Via buying good successful websites closing them down and redirecting the traffic to there own site. What we have here is a classic corporate jerk who thinks they have the money to do what ever they like and sod the customers... “We can BUY more later”.