The worst customer service experience Was told my purchase was under review but they did not specify which purchase. Asked questions that weren't answered, like which order was an issue, and was not offered any help. Only received copy and paste answers. When I had a chance to call in to verify this order, I was placed on hold and then hung up on almost 10 minutes later. Worst customer service experience. Why do I have to jump through hoops to give a company my money.. Will not be dealing with GameFly ever again.

Waste of time I made a purchase at Direct2Drive. (gamefly) I waited 4 hours and still no game to download :-( I send e-mail to the support team, but only got autoreply. I then decided to cancel my order and claim refund. I cant recommend Gamefly as a digital game supplier.. What if all webshops needed more than 4 hours to comfirm/process a purchase ? Bad policy, bad service..

The site itself is good The site itself is good. Attempting to actually get a popular game when it comes out is VERY hard to do though. I typically wait until the game has been out a few months before I even think about getting it for rent from them. I've only gotten a couple of games that weren't readable. When I lost a game, they quickly sent the next game on my queue without question. Buying preowned games from them can be a REAL deal. with discounts and digital coupons they offer on occasion, I often times use them as gifts.

A BAD copy of steam Let’s face it steams not that great, so a bad carbon copy isn’t going to be better is it?!? Couple this with the method they have used to acquire customers; Via buying good successful websites closing them down and redirecting the traffic to there own site. What we have here is a classic corporate jerk who thinks they have the money to do what ever they like and sod the customers... “We can BUY more later”.

I don't really know why this site has… I don't really know why this site has such bad reviews but I'm guessing I've just had a different experience because this is my second time using gamefly and I think its great. Ive had no problems receiving games for the Nintendo switch and they even mailed my second game the day after I mailed back the first and they hadnt even received mine yet but they saw that I had sent it i guess and I received my second game before they evn had my first one back. Also the last time I used them before I moved I had sent back a game and it ended up lost in the mail somehow and they refunded me for a month of service. I really like this company, I thing their prices are reasonable, not great but eh.. also if you want to keep a game its often cheaper then you would get a used game anywhere else. I will be using them for a long time I think.