Awful Company This company will steal your money. Awful customer service, awful website UI, if something goes wrong with a game they will not hesitate to charge your account without permission and make you jump through hoops to fix it. You can tell why it has such a low rating.

Waste of time I made a purchase at Direct2Drive. (gamefly) I waited 4 hours and still no game to download :-( I send e-mail to the support team, but only got autoreply. I then decided to cancel my order and claim refund. I cant recommend Gamefly as a digital game supplier.. What if all webshops needed more than 4 hours to comfirm/process a purchase ? Bad policy, bad service..

Nothing but trouble Nothing but trouble with sending games and receiving them. It always takes more than 7 days to receive a game they say it's fast shipping. Fast return rarely works and game lock just ensure you don't get a game for one third of the month.

GameFly is dead GameFly is dead. They barely have any series X games. Dragon Quest XI is a popular one and they don’t have it. They barely have any Series X games. They used to have a huge library years ago. Seems like they are barely hanging on.

The worst customer service experience Was told my purchase was under review but they did not specify which purchase. Asked questions that weren't answered, like which order was an issue, and was not offered any help. Only received copy and paste answers. When I had a chance to call in to verify this order, I was placed on hold and then hung up on almost 10 minutes later. Worst customer service experience. Why do I have to jump through hoops to give a company my money.. Will not be dealing with GameFly ever again.