Awful Company This company will steal your money. Awful customer service, awful website UI, if something goes wrong with a game they will not hesitate to charge your account without permission and make you jump through hoops to fix it. You can tell why it has such a low rating.

This service is a JOKE Service is terrible taking approximately 2 weeks to turn games around. They continually blame the post office, but no other company I shop with has this issue. Their customer service is all but non-existant. The minimal effort they pretend to make is generally more infuriating than helpful. I was told that the availability queues to not reflect availablitity for YOU but rather are an average of the whole country. You have absolutely zero way to identify which games are actually available to your specific area.

shipping standards are subpar.. shipping standards are subpar... you have to wait 8 days before they will even check on the status of your non arrival.... they don't order enough games and then blame it on shipping when they don't send out your gamelocked titles.... i have had their service for 3 months and 2 of the 3 months has been waiting on games..... 9 days shipping from pittsburgh to alabama is somehow ok????but at least customer service is right there to tell you they are not going to do anything to help.... had it not been a gift subscription i would have cancelled 10 times by now

Nothing but trouble Nothing but trouble with sending games and receiving them. It always takes more than 7 days to receive a game they say it's fast shipping. Fast return rarely works and game lock just ensure you don't get a game for one third of the month.

This place is terrible This place is terrible, your games spend more time in transit and waiting for game-locked games to re-game-lock because they were taken off by the site. Now my account is sitting idle and I’m paying for not having games when I had game-locked games available. Also, you will wait a week for your first choice and then they send you your second choice anyway. At the end of the day I am getting 2 games a month (not my top pick, normally) and the rest of the time is transit. After a week you can report a problem and they will start shipping your next title. PlayStation has a similar model and it’s way better for the money and time. What a shame. Read the other reviews to confirm if you don’t believe mine!