This place is terrible This place is terrible, your games spend more time in transit and waiting for game-locked games to re-game-lock because they were taken off by the site. Now my account is sitting idle and I’m paying for not having games when I had game-locked games available. Also, you will wait a week for your first choice and then they send you your second choice anyway. At the end of the day I am getting 2 games a month (not my top pick, normally) and the rest of the time is transit. After a week you can report a problem and they will start shipping your next title. PlayStation has a similar model and it’s way better for the money and time. What a shame. Read the other reviews to confirm if you don’t believe mine!

This service is a JOKE Service is terrible taking approximately 2 weeks to turn games around. They continually blame the post office, but no other company I shop with has this issue. Their customer service is all but non-existant. The minimal effort they pretend to make is generally more infuriating than helpful. I was told that the availability queues to not reflect availablitity for YOU but rather are an average of the whole country. You have absolutely zero way to identify which games are actually available to your specific area.

The worst customer service experience Was told my purchase was under review but they did not specify which purchase. Asked questions that weren't answered, like which order was an issue, and was not offered any help. Only received copy and paste answers. When I had a chance to call in to verify this order, I was placed on hold and then hung up on almost 10 minutes later. Worst customer service experience. Why do I have to jump through hoops to give a company my money.. Will not be dealing with GameFly ever again.

Bad disc Gamefly sent out a ps5 disc that was scratched all the way to hell and completely unreadable by my console. I lost a week waiting for the game just to get my time wasted further. Gamefly if you see this, your business model only works if you send out *working* games, please and thanks. For anyone considering Gamefly, please take this into account and think twice. Or maybe even thrice.

shipping standards are subpar.. shipping standards are subpar... you have to wait 8 days before they will even check on the status of your non arrival.... they don't order enough games and then blame it on shipping when they don't send out your gamelocked titles.... i have had their service for 3 months and 2 of the 3 months has been waiting on games..... 9 days shipping from pittsburgh to alabama is somehow ok????but at least customer service is right there to tell you they are not going to do anything to help.... had it not been a gift subscription i would have cancelled 10 times by now