Waiting 8 months for "in stock" articles I like physical copies of games but Limited Run always manages to disappoint me. Command & Conquer came without a physical game despite the illustration, the final disk was labeled "Assets Disk". I've been waiting almost two years for an order, and I've waited 8 months for another order with all available items. Which merchant needs 8 months to ship an order from its own warehouse? Edit: The list goes on, my most recent order was missing an item. Nevertheless, I decided to change my rating from 1 to 3 stars because customer support responded quickly and well twice. A subsequent delivery was arranged immediately and it arrived 3 weeks later. I had to pay customs fees, which is wrong, but I got them refunded immediately after contacting support.

Limited Run blamed me for their mistake! I logged onto their website trying to check on the status of my order. The page didn't load properly. Then I got an email stating that my pre-order was canceled. Thinking that this is an easy fix, I contacted customer service by email. The rep Conor replied, stating that they cannot fix the problem becauseI initiated the cancelation. I explained the chain of event to him, and his answer was the same. I asked to speak to a manager but was ignored. This is awful customer service! I bought from them for years, and I still have other pre-orders, but I think I will cancel them. Often, I find physical copies of the games in Asian markets. Will go to those sites instead. I can't believe Limited Run won't make things right when it was clearly their fault.

Horrible company Horrible company. Takes over a year to get your order. Sometimes longer. Staff are woke too.

After 13 Month the order is shipping… After 13 Month the order is shipping and then the Post wrotes me this : The shipment does not meet our dispatch conditions Why this is happen!

Ordered item Oct 2022, still haven't received it Ordered item Oct 2022. Still have not received it in 2024. Borderline scam company. When they advertise as the "estimated" delivery, make sure to tack on YEARS to their estimate to get a realistic idea of when they can deliver to you. Estimates being off by YEARS is not an estimate. They are not a construction company they are a retail game company. If you are not ready to offer a reasonable estimate, don't offer one at all. And BTW, they charge you IMMEDIATELY when you place an order, not when they deliver the product. They take your money right away, and then you have to wait years to get it. And good luck getting a refund because they only offer refunds on a CASE BY CASE basis. And on top of all this, their customer service is extremely rude and arrogant! They treat you like you're the idiot for even asking for their help. They are so arrogant and they treat their customers like crap. Horrible company, shame on them for happily taking peoples money and blatantly lying about their estimate dates. They also do not give you timely updates. I didn't get an update on my order until a whole year has passed. I learned about them through MetalJesusRocks and I'm just so disappointed. I hope he would see this and help take actions to make this better. This is not how you treat customers.