No refunds on downloaded digital purchases - wha? I recently bought and downloaded Helldivers 2 to my digital-media only PS5. Played it for an hour, hated it, tried to get a refund. Apparently, you can't get a refunds because it was downloaded which means 49.99 plus tax down the drain. Horrible policy and really unimpressed with Sony here. Greedy.

Very unsatisfying costumer service Very unsatisfying costumer service. Not helpful at all. I can’t unlock my account.

Horrible experience with customer service Horrible experience with their customer service. I purchased a game that I couldn't get to work so I tried contacting Sony. They have no way of reaching a real person and it got so bad I had to contact my credit card company to issue a chargeback. It's really sad since Sony is such a huge global corporation. They seriously need to get their act together. I don't care how big you are, this kind of treatment to your customers will only bring you down in the future!

The Modern-Day Digital Extortionists Sony PlayStation's business tactics are reminiscent of a digital extortion racket, with a modern twist. Their shameless overpricing of decade-old games, coupled with demanding exorbitant fees for digital downloads, is a slap in the face to consumers who have already paid for these titles once before. But it doesn't stop there. Sony's flagrant disregard for consumer rights, particularly in the UK where they exploit legal loopholes to dodge refund obligations, is appalling. Their iron grip on PlayStation Network access, effectively holding gamers' own Wi-Fi connections hostage unless they comply with their demands, reeks of exploitation reminiscent of the mafia's tactics from yesteryears. Sony PlayStation's predatory practices not only disrespect their customers but also undermine the very essence of fair trade. Gamers deserve better treatment than to be strong-armed into paying inflated prices for outdated content and then denied basic consumer protections. It's high time Sony reevaluates its priorities and starts respecting the rights and dignity of its user base. Until then, consumers should think twice before getting ensnared in Sony's web of digital exploitation.

Many happy years with Sony since 2007 Many happy years with Sony since 2007 – those were the days! Now, it all feels a bit like a right rip-off. Here's the rub: you need a subscription just to play online, and all these so-called "free" games in your subscription are just trials. That means if PlayStation yanks a game from their library, even if it's installed on your console or external hard drive, they can block you from playing it altogether – even if you've forked out for in-game purchases. By their reckoning, all the games you access with a subscription are simply trials because you only have them as long as they're on the service (limited time). There's no point in adding anything to your library as you'll likely lose access to most of them eventually. You'll just see a padlock symbol because PlayStation decided to bin the game off their subscription. It doesn't matter if you're halfway through or splashed out on in-game stuff; this all feels like a ploy to pressure folks into buying the games again. This is a far cry from other gaming companies that prioritise you owning the games. They let you keep playing installed games even after they're removed from the store or subscription service, like with Game Pass. Unfortunately, I learnt this the hard way. After years of loyalty and paying what feels like extortionate prices for tech and games, I feel utterly mugged off and frankly, scammed.