Absolute joke of a customer service Absolute joke of a customer service. Won't ever buy anything from you or support you rip off shop. 1 star, it said by itself, shame there is no 0 stars you deserve, no respect for gamers at all!

No refund for not downloadable game. My refund request was not accepted on the grounds that the game was downloaded; but the game is a PS5 game. I don't even have a PS5. Even I realized that I bought the wrong version of the game when there was no download option. Sony's response is that the game has been downloaded/started to be downloaded, so no refunds can be made. I wonder where it downloaded? Even though I forwarded it twice, I received the same answer; The policy is ridiculous from the beginning anyway... You can see very easily games played for how long, how many MB was downloaded etc. It is not possible to download the game when i dont have ps5 and there is no active download button.. I mean, we say Sony is a big company, but they are worse than the oriental cunning. I'm sure I wouldn't have this problem even in a company that doesn't understand corporate governance at all. I want a refund for the game, which I bought the wrong version and couldn't download. Or you should just erase/abolish refund policy... I have never experienced such a stupid situation with any company.

Remote broke within a year which they… Remote broke within a year which they confirmed was under warranty and broken. They made me pay for shipping to send it to fix or replace - got an email they received it and within an hour it was being sent back fixed?! Nope they just sent back the same unfixed remote!! Poor kid waited weeks - never dealt with such shadiness.

Horrible experience with customer service Horrible experience with their customer service. I purchased a game that I couldn't get to work so I tried contacting Sony. They have no way of reaching a real person and it got so bad I had to contact my credit card company to issue a chargeback. It's really sad since Sony is such a huge global corporation. They seriously need to get their act together. I don't care how big you are, this kind of treatment to your customers will only bring you down in the future!

Many happy years with Sony since 2007 Many happy years with Sony since 2007 – those were the days! Now, it all feels a bit like a right rip-off. Here's the rub: you need a subscription just to play online, and all these so-called "free" games in your subscription are just trials. That means if PlayStation yanks a game from their library, even if it's installed on your console or external hard drive, they can block you from playing it altogether – even if you've forked out for in-game purchases. By their reckoning, all the games you access with a subscription are simply trials because you only have them as long as they're on the service (limited time). There's no point in adding anything to your library as you'll likely lose access to most of them eventually. You'll just see a padlock symbol because PlayStation decided to bin the game off their subscription. It doesn't matter if you're halfway through or splashed out on in-game stuff; this all feels like a ploy to pressure folks into buying the games again. This is a far cry from other gaming companies that prioritise you owning the games. They let you keep playing installed games even after they're removed from the store or subscription service, like with Game Pass. Unfortunately, I learnt this the hard way. After years of loyalty and paying what feels like extortionate prices for tech and games, I feel utterly mugged off and frankly, scammed.