Poor moderation PlayStation's enforcement of it's terms of service in chats is not fit for purpose. They do not act unless specific trigger phrases are said and more often then not they act against victims retaliating rather than persecutors. It genuinely feels unsafe to be a woman and have DMs active on playstation network because they do nothing about the vile things that get sent to you but if you tell the persecutor to get a life or to f off then you'll be slapped with a week suspension. In future explicit messages will be reported to the police instead and PSN can deal with it on there end. I'm tired of being sent people's shrivelled chopped up sausages and unhinged monologues.

Duck playstation support! Duck playstation support!! three hours sitting in queus to be kept be kicked by a live agent three times, the first time was because i wasn't in the correct queue and then the other two times with no explanation. The Most irritating experience, would not recommend having a problem. There shouldn't be regional support. If people have an issue they should be able to get support if its available not wait until their region provides support. being in the Eu my "Support office" hours don't do weekends but the us and aus offices are but i can't get support ridiculous

The worst customer service The worst customer service I've ever experienced, treat their customers like numbers. Didn't do anything to address a complaint of rampant online abuse on their network, just kept trying to sell things instead of investigating the complaint

Many happy years with Sony since 2007 Many happy years with Sony since 2007 – those were the days! Now, it all feels a bit like a right rip-off. Here's the rub: you need a subscription just to play online, and all these so-called "free" games in your subscription are just trials. That means if PlayStation yanks a game from their library, even if it's installed on your console or external hard drive, they can block you from playing it altogether – even if you've forked out for in-game purchases. By their reckoning, all the games you access with a subscription are simply trials because you only have them as long as they're on the service (limited time). There's no point in adding anything to your library as you'll likely lose access to most of them eventually. You'll just see a padlock symbol because PlayStation decided to bin the game off their subscription. It doesn't matter if you're halfway through or splashed out on in-game stuff; this all feels like a ploy to pressure folks into buying the games again. This is a far cry from other gaming companies that prioritise you owning the games. They let you keep playing installed games even after they're removed from the store or subscription service, like with Game Pass. Unfortunately, I learnt this the hard way. After years of loyalty and paying what feels like extortionate prices for tech and games, I feel utterly mugged off and frankly, scammed.

Absolute joke of a customer service Absolute joke of a customer service. Won't ever buy anything from you or support you rip off shop. 1 star, it said by itself, shame there is no 0 stars you deserve, no respect for gamers at all!