Piece of junk. Years ago I had a PlayStation and it was brilliant. So, years later, yesterday I bought a new PlayStation 5 and the Grand Turismo 7 game. Obviously I was expecting a great game console and game. However both are total crap. On my old PlayStation, plug in, pop in a game and off you go. Not this piece of s**t. Spend ages ie all afternoon setting it up before it can even be used. Needs to log onto internet then email address and date of birth FFS. Then, finally put in the game disc and after over 24 hours it still has not loaded. Checked the internet and one user suggested logging off the internet and then reload the disc. Well, hours later, still not uploaded. Am off back to the shop to try and get a refund for the piece of absolute junk. Don’t buy, it truly deserves to be flushed.

No refund for not downloadable game. My refund request was not accepted on the grounds that the game was downloaded; but the game is a PS5 game. I don't even have a PS5. Even I realized that I bought the wrong version of the game when there was no download option. Sony's response is that the game has been downloaded/started to be downloaded, so no refunds can be made. I wonder where it downloaded? Even though I forwarded it twice, I received the same answer; The policy is ridiculous from the beginning anyway... You can see very easily games played for how long, how many MB was downloaded etc. It is not possible to download the game when i dont have ps5 and there is no active download button.. I mean, we say Sony is a big company, but they are worse than the oriental cunning. I'm sure I wouldn't have this problem even in a company that doesn't understand corporate governance at all. I want a refund for the game, which I bought the wrong version and couldn't download. Or you should just erase/abolish refund policy... I have never experienced such a stupid situation with any company.

Remote broke within a year which they… Remote broke within a year which they confirmed was under warranty and broken. They made me pay for shipping to send it to fix or replace - got an email they received it and within an hour it was being sent back fixed?! Nope they just sent back the same unfixed remote!! Poor kid waited weeks - never dealt with such shadiness.

The worst customer service The worst customer service I've ever experienced, treat their customers like numbers. Didn't do anything to address a complaint of rampant online abuse on their network, just kept trying to sell things instead of investigating the complaint

Very unsatisfying costumer service Very unsatisfying costumer service. Not helpful at all. I can’t unlock my account.