Purchased faulty unfinished game Purchased faulty unfinished game. With less than an hour of playtime was denied refund even after demanding supervisor or manager. Was also told if I filed cc dispute they would ban my account immediately. This is obscene, they sell broken products and retaliate when customers demand appropriate refunds!

Refuse to refund games despite… Refuse to refund games despite developers acknowledging the games poor performance. When contacting support, the live chat agent ended the chat without giving me a chance to respond after we had been chatting back and forth. That was AFTER I had waited in their queue for 50 minutes. Non-existent support staff and predatory business tactics. AVOID.

No refund for not downloadable game. My refund request was not accepted on the grounds that the game was downloaded; but the game is a PS5 game. I don't even have a PS5. Even I realized that I bought the wrong version of the game when there was no download option. Sony's response is that the game has been downloaded/started to be downloaded, so no refunds can be made. I wonder where it downloaded? Even though I forwarded it twice, I received the same answer; The policy is ridiculous from the beginning anyway... You can see very easily games played for how long, how many MB was downloaded etc. It is not possible to download the game when i dont have ps5 and there is no active download button.. I mean, we say Sony is a big company, but they are worse than the oriental cunning. I'm sure I wouldn't have this problem even in a company that doesn't understand corporate governance at all. I want a refund for the game, which I bought the wrong version and couldn't download. Or you should just erase/abolish refund policy... I have never experienced such a stupid situation with any company.

Unhelpful playstation support So I'm logged out of my playstation online account and the customer support person, called Kev, was very unhelpful. He asked for a serial number on the playstation which was fine and the order number of a purchase for playstation store that I bought 2-3 years ago. Once I explained I didn't have it and the email had been deleted he said nothing he can do. I then asked for someone else I can talk to about reopening my account and he doged the question the first time and then asks for my number for some one to ring later. I honestly don't have high hopes.

Piece of junk. Years ago I had a PlayStation and it was brilliant. So, years later, yesterday I bought a new PlayStation 5 and the Grand Turismo 7 game. Obviously I was expecting a great game console and game. However both are total crap. On my old PlayStation, plug in, pop in a game and off you go. Not this piece of s**t. Spend ages ie all afternoon setting it up before it can even be used. Needs to log onto internet then email address and date of birth FFS. Then, finally put in the game disc and after over 24 hours it still has not loaded. Checked the internet and one user suggested logging off the internet and then reload the disc. Well, hours later, still not uploaded. Am off back to the shop to try and get a refund for the piece of absolute junk. Don’t buy, it truly deserves to be flushed.