Accidentally bought the add on for a… Accidentally bought the add on for a game instead of the full game. It was not made clear before purchasing that it was an add on only. I have not downloaded the content but was charged for it. They will not refund me because the add on isn't faulty and they claim it has been downloaded (it has not, I would have to delete apps to make space). I would give zero stars if I could for the crappy customer service.

Horrible experience with customer service Horrible experience with their customer service. I purchased a game that I couldn't get to work so I tried contacting Sony. They have no way of reaching a real person and it got so bad I had to contact my credit card company to issue a chargeback. It's really sad since Sony is such a huge global corporation. They seriously need to get their act together. I don't care how big you are, this kind of treatment to your customers will only bring you down in the future!

The only review you need Sony. They keep censoring their games, they used to be great at the start of the ps4 days but now they censor everything including stellar blade. free stellar blade join the dots sign the petition after https //chng .it/dym4zDXHMF we need to fight against this censorship tyranny double standard. I no longer respect Sony. Used to be 5/5 company. Now they just been going down hill since 2018. What can I say folks, if we don't make a stand now they will just bully us all controlling what we play and when they want, doesn't seem right to me somehow.

Very unsatisfying costumer service Very unsatisfying costumer service. Not helpful at all. I can’t unlock my account.

The worst customer service The worst customer service I've ever experienced, treat their customers like numbers. Didn't do anything to address a complaint of rampant online abuse on their network, just kept trying to sell things instead of investigating the complaint