Never waste your money on them Unbelievable how broken the ranked systems are. Reports are not read or players banned when sending videos of cheating people. Absolute garbage.

they are unable to read unban requests they are unable to read unban requests, they banned me and two more guys, we didnt got any response except automated one, we played SOD WOW since launch and had great accounts, i had most honorable kills for horde and most time played, still that was not enough to send human to read our appels

It was better before... I'm a big fan since WoW: Vanilla but come on... They are becoming one of the worst companies EVER because of their stupid changes. They should bring back the first devs from 2000s and let them rule the brand - It was visible when passionate dev/artists were creating games for passionate players. I'm so nostalgic of that time...

Lowest Possible Standard of Support I spent a significant amount of ingame currency and did not get what I paid for. I opened a support ticket and it was closed a couple of hours later, and I was redirected to unrelated general self-help. It's worth noting that I opened a ticket for GM support, which is supposed to be a real person. This is lazy and dishonest on their part. Obviously they do not value or respect their customers.

This developer all bad now. Nothing good left A once great developer and publisher of games has fallen to a greedy cash farming corporate mess. The last several purchases I've made with them have been complete disappointments. I'm one case, Diablo 4, several of us tried to get refunds shortly after we learned how unfinished and broken the game was... They refused as you can imagine and were all now stuck with a game we did not enjoy and will never come close to getting our money's worth.