Lowest Possible Standard of Support I spent a significant amount of ingame currency and did not get what I paid for. I opened a support ticket and it was closed a couple of hours later, and I was redirected to unrelated general self-help. It's worth noting that I opened a ticket for GM support, which is supposed to be a real person. This is lazy and dishonest on their part. Obviously they do not value or respect their customers.

It was better before... I'm a big fan since WoW: Vanilla but come on... They are becoming one of the worst companies EVER because of their stupid changes. They should bring back the first devs from 2000s and let them rule the brand - It was visible when passionate dev/artists were creating games for passionate players. I'm so nostalgic of that time...

Scam-worthy Company Disgusting, scummy company. They have no Live Chat Support, no Phone Number, nothing. Only automated bots on their website. I had a subscription to WoW back in February that I paid for only a month, and then CANCELLED. I was not charged for March, but now suddenly I'm being charged again for April? Their FAQ says that if you haven't used any of your game time, they should be able to refund your payment. But I'm getting my appeals/tickets automatically declined by their automated service in less than a minute, no exaggeration, because I've apparently already previously received a refund in the past for this same thing i.e. "Forgetting to unsubscribe" but that's just.. not the case? I can't find any record of that? And even if I did, how would that even factor into future refunds? There's no actual logic to it. There's no customer service whatsoever. There goes $20 to a worthless, disgusting company. Never again buying any of your products or subscriptions. Rot in hell.

Never waste your money on them Unbelievable how broken the ranked systems are. Reports are not read or players banned when sending videos of cheating people. Absolute garbage.

This developer all bad now. Nothing good left A once great developer and publisher of games has fallen to a greedy cash farming corporate mess. The last several purchases I've made with them have been complete disappointments. I'm one case, Diablo 4, several of us tried to get refunds shortly after we learned how unfinished and broken the game was... They refused as you can imagine and were all now stuck with a game we did not enjoy and will never come close to getting our money's worth.