Julia
FINever waste your money on them Unbelievable how broken the ranked systems are. Reports are not read or players banned when sending videos of cheating people. Absolute garbage.
Al
GBSuspended for 6 months with cs AI… Suspended for 6 months with cs AI chatbots saying the suspension was peer reviewed. I never botted so they lost another paying/token using customer. There’s no humans looking at cases. Another greedy hollowed out multinational cash flow engine that m$ doesn’t know how to run. I played for near 20 years why would I start botting in 2024???????
Katelyn Beaumont
CAScam-worthy Company Disgusting, scummy company. They have no Live Chat Support, no Phone Number, nothing. Only automated bots on their website. I had a subscription to WoW back in February that I paid for only a month, and then CANCELLED. I was not charged for March, but now suddenly I'm being charged again for April? Their FAQ says that if you haven't used any of your game time, they should be able to refund your payment. But I'm getting my appeals/tickets automatically declined by their automated service in less than a minute, no exaggeration, because I've apparently already previously received a refund in the past for this same thing i.e. "Forgetting to unsubscribe" but that's just.. not the case? I can't find any record of that? And even if I did, how would that even factor into future refunds? There's no actual logic to it. There's no customer service whatsoever. There goes $20 to a worthless, disgusting company. Never again buying any of your products or subscriptions. Rot in hell.
Bajaphos
HRthey are unable to read unban requests they are unable to read unban requests, they banned me and two more guys, we didnt got any response except automated one, we played SOD WOW since launch and had great accounts, i had most honorable kills for horde and most time played, still that was not enough to send human to read our appels
Unwilling Prophet
GBLowest Possible Standard of Support I spent a significant amount of ingame currency and did not get what I paid for. I opened a support ticket and it was closed a couple of hours later, and I was redirected to unrelated general self-help. It's worth noting that I opened a ticket for GM support, which is supposed to be a real person. This is lazy and dishonest on their part. Obviously they do not value or respect their customers.