If I could give 0 stars I would If I could give 0 stars, I would. This is the worst customer experience I've ever had. I'm unable to log into my EA account, and because they cannot verify my account information - even though I've given them all the correct information - they refuse to help. I've had an EA account for over 10 years and never had an issue until they updated from Origin to the EA app. Chat support just sends me script-based answers and then cuts off the conversation as soon as they can. So now I'm blocked out of my account, and they are effectively holding hostage to the games I've spent hundreds of pounds on over the years. What a joke of a company.

Thieves EA promises a Great Game Guarantee, meaning that you're allowed to return any game if played less than 2h less than 24h after buying. However, because 'one employee made a mistake with processing my refund', they cannot give me back my money. I believe this is called theft.

Would give 0 stars if possible Would give 0 stars if possible, if you enjoy life, STAY AWAY FROM ALL THE GAMES THIS COMPANY OWNS. I lived a happy life, enjoyed gaming with my little brother as gaming was our passion together. Now I want to end my miserable life because of this incompetent gaming company. Absolutely amazing how they can feck up a game so much to the length that you want to end your existence as soon as possible. I’ve experienced hair loss, high blood pressure and lost my job and wife because of the loss of enjoyment over life because of the games they produce. I I’m now the most miserable I’ve ever been. I beg you stay away and enjoy life instead.

Worse support I ever seen Worse support I ever seen. I was trying to recover my account where email is lost and there is no way to restore it, but ea support just closed my tickets without even answering. When you try to add any comment or renew a ticket - it just redirects you to a help center homepage and that's it. So I basically lost my 15-years old account and all spend money because there is no customer support in EA. I will never ever buy something directly from EA because all popular game applications have normal support.

Shockingly poor customer service Shockingly poor customer service, deliberate obfuscation and delay tactics. MFA system that is still not fit for purpose many years later. Finally given up, will spend my money elsewhere. I'm glad EA has so much money they don't mind losing people and sales hand over fist.