Thieves EA promises a Great Game Guarantee, meaning that you're allowed to return any game if played less than 2h less than 24h after buying. However, because 'one employee made a mistake with processing my refund', they cannot give me back my money. I believe this is called theft.

Shockingly poor customer service Shockingly poor customer service, deliberate obfuscation and delay tactics. MFA system that is still not fit for purpose many years later. Finally given up, will spend my money elsewhere. I'm glad EA has so much money they don't mind losing people and sales hand over fist.

Sh*ttest company ever don't care about… Sh**test company ever don't care about the buyers seen more effort put into video games by North Korean children in the coal mines

Dont waste your time with EA games Bought the sims 3, couldn't get the game to even launch, 5 hours of troubleshooting later (and numerous fixes I get it to open) try to play, its a huge buggy mess, keeps crashing. Long story short the pc appears to be too new (13th gen intel, nvidia 4000 series card) and the game doesn't support new hardware properly. Ea point blank refuse to refund as my system meets the "minimum specs" even though I cant play the game at all. So im having to do a bank chargeback. Will probably get an account ban but I will no longer be purchasing anymore EA games

Worse support I ever seen Worse support I ever seen. I was trying to recover my account where email is lost and there is no way to restore it, but ea support just closed my tickets without even answering. When you try to add any comment or renew a ticket - it just redirects you to a help center homepage and that's it. So I basically lost my 15-years old account and all spend money because there is no customer support in EA. I will never ever buy something directly from EA because all popular game applications have normal support.