I ordered a painting for almost four… I ordered a painting for almost four thousand dollars. On the day it was arriving I found out it was returned to the shipper. I made several calls and finally someone called back and said that it was due to paperwork and it would be shipped again. One week later, again calling multiple times, I finally got a message it would be shipped Monday. Today is Thursday. I expected it yestrrday. It was again sent back to the shipper. I called five times! No one answered the phone or called me back. I sent an email to cancel the order. Have yet to hear from anyone. NO CUSTOMER SERVICE!

Best customer service experience I've… Best customer service experience I've had in a long time!! India did a super job making the transaction happen.

Love the painting, “make an offer” process confusing I love the painting I purchased, and it arrived well packed and faster than I’d expected. What I didn’t expect was to have my offer countered and then while I was considering my response to have it accepted and my card charged. I’m sure it’s in the fine print but other sites that allow negotiation would require a response from the buyer before charging them. In my mind my offer was declined when the artist/shop countered.

This was my third purchase from Saatchi… This was my third purchase from Saatchi art, the first two purchases went extremely well. The last purchase was in a pending status, and after a couple weeks since I purchased on Saatchi Art the painting was still showing on the Artist’s website at a discount. I addressed all of these items and their response ignored all of my notes with respect to price differences and why it still showed up with the ability to purchase on the artists website. I’m happy with my painting, and I did receive it good condition (also the “crate” was cardboard with a 2x4 frame (not really a “crate”) but didn’t appreciate that these highlighted issues (still on artist’s website and price disparity) were not addressed at all in the response.

Great Customer Service The art i purchased is beautiful but what really made this experience great is that Saatchi (and the artist) were extremely responsive, true to their word and quick to resolve when an issue arose. The customer service I received was top notch.