Misleading and false sales tactics Misleading and false sales tactics. Bought at the Boston Marathon expo. Salesman never went over the ridiculous process of reactivating the product by having to boil it. So dumb. He also said you put them in the freezer to cool but the product insert says do not freeze. Have submitted two requests for a refund via their online form but haven’t gotten a response. I will be submitting complaints with the expo, BAA and others.

Awful product - okay customer service The product itself is awful - it’s only when I got home and realised I felt pressured into forking out a load of money for a sub par product which is effectively a mini hot water bottle. The products are single use - no matter how hard you try and no matter what advice is going to be posted under this review, they are not designed for easy re use. Therefore if you’re gifting this to someone, you’re gifting them the chore of figuring out how to re liquidise the product. However. After contacting the team, they offered a replacement and when refused were fairly quick to process a refund so I didn’t feel like I’d wasted a substantial amount of money. And that’s the only reason this review isn’t one star. Guys you can get electric heating pads for way cheaper - don’t fall for the sales tactics !

Replaced my item quickly I purchased a back and knee pack from a vendor at an RV show in Dallas, after my first time using it as a hot pack I placed it in boiling water and unfortunately it developed a leak. I was frustrated of course and reached out to the company as I was told it had a warranty, I provided a copy of my receipt and a picture of the damaged product. I received a replacement within 30 days! Thank you Clix!

I purchased a back/knee pack at the… I purchased a back/knee pack at the Photography Show in Birmingham. This is an excellent product. My only regret is not purchasing more packs for all the family.

Do NOT recommend Bought the neck and shoulder pack from the Ideal Home Show (London Olympia), which was not cheap! The pack was hard as soon as I opened it so I followed the instructions to heat in a pan of boiling water. Upon removing the pack, found it to be leaking! Still waiting for a response to my complaint, almost 6 days later. No phone number or social media accounts so how is one supposed to contact the company?! Will be asking the bank to initiate a chargeback and will be complaining to the Ideal Home Show if I do not hear from them soon. Do not recommend. Will change rating if by some miracle they actually respond to this.