Misleading and false sales tactics Misleading and false sales tactics. Bought at the Boston Marathon expo. Salesman never went over the ridiculous process of reactivating the product by having to boil it. So dumb. He also said you put them in the freezer to cool but the product insert says do not freeze. Have submitted two requests for a refund via their online form but haven’t gotten a response. I will be submitting complaints with the expo, BAA and others.

AWESOME!! I ran across Clix Therapy at a recent home and garden show. The idea was amazing and talking to Sam about the product was even more helpful. I’ve been using these packs on a regular basis now, and I’ve introduced them to many of my friends!!!

Do NOT recommend Bought the neck and shoulder pack from the Ideal Home Show (London Olympia), which was not cheap! The pack was hard as soon as I opened it so I followed the instructions to heat in a pan of boiling water. Upon removing the pack, found it to be leaking! Still waiting for a response to my complaint, almost 6 days later. No phone number or social media accounts so how is one supposed to contact the company?! Will be asking the bank to initiate a chargeback and will be complaining to the Ideal Home Show if I do not hear from them soon. Do not recommend. Will change rating if by some miracle they actually respond to this.

I use these on the daily I use these on the daily! They are amazing and can be used immediately after a reset cuz the boiling water keeps them hot for a loooong time. And once cool I can click and get another long use. They definitely get better and better with repeated use. Also their customer service is amazing and very responsive. I had 2 that needed replacing and they took care of me right away. You have a customer for life from me!

Fabulous Customer Service & Products Efficient, speed and friendly customer service when I emailed them. Lovely change now days. I’d highly recommend this brand. The heating products are great, especially the hand warmers when out walking.