Beware- very scammy company and salespeople lie Salespeople at the booth lied about these products, they do not last any longer than 15-20 minutes and take just as long to boil and reset them. They sold us a pack of hand warmers with only 3 inside instead of 4. Told us the price was $70 for two and then charged $74 plus a convenience fee and then the salesperson asked for a tip!!!! Customer service takes a long time to reply- then they have you fill out a long refund form that won’t load properly and then emails you to accuse you of ordering extra products. They then flat out denied a refund though the sales person will tell you it’s a 30 day money back guarantee. Awful and I feel ashamed I got scammed like this- save yourself and do not buy this product.

Customer support service: I was very impressed with the support and quick response I received from Eddie, at Clix Therapy, when I contacted about a fault with the neck and shoulder Clix I brought. He assured me of the guarantee of the product and I was very happy to receive a replacement. I have been using Clix Therapy products for a number of years and have also bought them as gifts for others.

I use these on the daily I use these on the daily! They are amazing and can be used immediately after a reset cuz the boiling water keeps them hot for a loooong time. And once cool I can click and get another long use. They definitely get better and better with repeated use. Also their customer service is amazing and very responsive. I had 2 that needed replacing and they took care of me right away. You have a customer for life from me!

Pushy aggressive sales people Pushy aggressive sales people. They've been present at two separate events at the NEC. On both occasions I have had the privilege of being in their presence I found them to be overstepping the boundaries of a typical sales person. Pushing their products literally onto your body. Not respecting the word no. The second event which I met them at was a gaming convention which has a greater pool of neurodivergent and vulnerable people. Aggressively pushing product onto people to make a sale is unethical especially in these environments. Btw, you can buy these things on eBay for like £1

Replaced my item quickly I purchased a back and knee pack from a vendor at an RV show in Dallas, after my first time using it as a hot pack I placed it in boiling water and unfortunately it developed a leak. I was frustrated of course and reached out to the company as I was told it had a warranty, I provided a copy of my receipt and a picture of the damaged product. I received a replacement within 30 days! Thank you Clix!