Pushy aggressive sales people Pushy aggressive sales people. They've been present at two separate events at the NEC. On both occasions I have had the privilege of being in their presence I found them to be overstepping the boundaries of a typical sales person. Pushing their products literally onto your body. Not respecting the word no. The second event which I met them at was a gaming convention which has a greater pool of neurodivergent and vulnerable people. Aggressively pushing product onto people to make a sale is unethical especially in these environments. Btw, you can buy these things on eBay for like £1

Beware- very scammy company and salespeople lie Salespeople at the booth lied about these products, they do not last any longer than 15-20 minutes and take just as long to boil and reset them. They sold us a pack of hand warmers with only 3 inside instead of 4. Told us the price was $70 for two and then charged $74 plus a convenience fee and then the salesperson asked for a tip!!!! Customer service takes a long time to reply- then they have you fill out a long refund form that won’t load properly and then emails you to accuse you of ordering extra products. They then flat out denied a refund though the sales person will tell you it’s a 30 day money back guarantee. Awful and I feel ashamed I got scammed like this- save yourself and do not buy this product.

Do NOT like the product due to the reheating method!!!! Purchased the neck & shoulder and also hand warmers from the RI home show.... The sales people were VERY aggressive! That should have been a warning right away. They should have explained how the items need to be reheated. If I had known how it had to be done, I would have NEVER bought them!!! They need to be put in boiling water to get them to heat up. Too much opposed to popping an item in the microwave!!! ie: how are you supposed to rewarm the handwarmers (lets say at a ballgame), carry around boiling water???

Great customer service Brilliant product we really use them & find them a great help We had a problem with heat packs we bought but we email & we were send out a whole set so great customer service I would say

I absolutely love this product. I absolutely love this product. The back warmer and hands warmer. I suffer dreadful back ache neck ache and also get really bad period pains too. I’ve been looking everywhere for something that works but found nothing, until I came across this amazing product. I use it all the time during the time of the month and in the cold weather when it affects my back. Best buy ever. Also a huge thank you to the lovely Mr Manuel Schueter who had a stall up at the NEC Birmingham for the demonstrations and just how lovely he was in general. He really took the time for each individual and made me feel very at ease. Top bloke. Thanx again Manuel and it was a pleasure to have met you.