Replaced my item quickly I purchased a back and knee pack from a vendor at an RV show in Dallas, after my first time using it as a hot pack I placed it in boiling water and unfortunately it developed a leak. I was frustrated of course and reached out to the company as I was told it had a warranty, I provided a copy of my receipt and a picture of the damaged product. I received a replacement within 30 days! Thank you Clix!

Do NOT recommend Bought the neck and shoulder pack from the Ideal Home Show (London Olympia), which was not cheap! The pack was hard as soon as I opened it so I followed the instructions to heat in a pan of boiling water. Upon removing the pack, found it to be leaking! Still waiting for a response to my complaint, almost 6 days later. No phone number or social media accounts so how is one supposed to contact the company?! Will be asking the bank to initiate a chargeback and will be complaining to the Ideal Home Show if I do not hear from them soon. Do not recommend. Will change rating if by some miracle they actually respond to this.

Great customer service Brilliant product we really use them & find them a great help We had a problem with heat packs we bought but we email & we were send out a whole set so great customer service I would say

WonderPax - truly wonderful! Found the WonderPax for back and shoulders a great help with my arthritic shoulders. So soothing, and so easy to heat - just a click needed, stays hot for ages, and afterwards just soaking in hot water to return to liquid gel again. I can't take anti-inflammatory medication, so these are an absolute boon. My daughter has a Pax for her back, also a couple for her hands to warm them up for Archery in winter! Also can't fault the customer service.

AWESOME!! I ran across Clix Therapy at a recent home and garden show. The idea was amazing and talking to Sam about the product was even more helpful. I’ve been using these packs on a regular basis now, and I’ve introduced them to many of my friends!!!