I purchased these over the Christmas… I purchased these over the Christmas holiday as a present for my wife. My wife wasn't as thrilled about the warmers as I was. I went to return these to the mall after the holiday season and the company was no longer set up in my local mall. I contacted the customer service department via their website and received an immediate response. The team walked me through the return process step by step without any issues and provided me with a full refund. Customer service was great

Customer support service: I was very impressed with the support and quick response I received from Eddie, at Clix Therapy, when I contacted about a fault with the neck and shoulder Clix I brought. He assured me of the guarantee of the product and I was very happy to receive a replacement. I have been using Clix Therapy products for a number of years and have also bought them as gifts for others.

Awful product - okay customer service The product itself is awful - it’s only when I got home and realised I felt pressured into forking out a load of money for a sub par product which is effectively a mini hot water bottle. The products are single use - no matter how hard you try and no matter what advice is going to be posted under this review, they are not designed for easy re use. Therefore if you’re gifting this to someone, you’re gifting them the chore of figuring out how to re liquidise the product. However. After contacting the team, they offered a replacement and when refused were fairly quick to process a refund so I didn’t feel like I’d wasted a substantial amount of money. And that’s the only reason this review isn’t one star. Guys you can get electric heating pads for way cheaper - don’t fall for the sales tactics !

I had a problem with a back and knee… I had a problem with a back and knee pack that my Son bought me for Christmas, emailed customer service and straight away they responded and said they would send me another one. However after 2 weeks when it didnt arrived I emailed them again and Eddie apologised and sent me a another one plus a free gift no questions asked even thought dpd sent them proof of delivery. Two days later dpd found and delivered the original one. I cannot recommend Clix Therapy products enough and their customer service is excellent.

I purchased a back/knee pack at the… I purchased a back/knee pack at the Photography Show in Birmingham. This is an excellent product. My only regret is not purchasing more packs for all the family.