I purchased a back/knee pack at the… I purchased a back/knee pack at the Photography Show in Birmingham. This is an excellent product. My only regret is not purchasing more packs for all the family.

WonderPax - truly wonderful! Found the WonderPax for back and shoulders a great help with my arthritic shoulders. So soothing, and so easy to heat - just a click needed, stays hot for ages, and afterwards just soaking in hot water to return to liquid gel again. I can't take anti-inflammatory medication, so these are an absolute boon. My daughter has a Pax for her back, also a couple for her hands to warm them up for Archery in winter! Also can't fault the customer service.

I purchased these over the Christmas… I purchased these over the Christmas holiday as a present for my wife. My wife wasn't as thrilled about the warmers as I was. I went to return these to the mall after the holiday season and the company was no longer set up in my local mall. I contacted the customer service department via their website and received an immediate response. The team walked me through the return process step by step without any issues and provided me with a full refund. Customer service was great

Pushy aggressive sales people Pushy aggressive sales people. They've been present at two separate events at the NEC. On both occasions I have had the privilege of being in their presence I found them to be overstepping the boundaries of a typical sales person. Pushing their products literally onto your body. Not respecting the word no. The second event which I met them at was a gaming convention which has a greater pool of neurodivergent and vulnerable people. Aggressively pushing product onto people to make a sale is unethical especially in these environments. Btw, you can buy these things on eBay for like £1

Replaced my item quickly I purchased a back and knee pack from a vendor at an RV show in Dallas, after my first time using it as a hot pack I placed it in boiling water and unfortunately it developed a leak. I was frustrated of course and reached out to the company as I was told it had a warranty, I provided a copy of my receipt and a picture of the damaged product. I received a replacement within 30 days! Thank you Clix!