Customer support service: I was very impressed with the support and quick response I received from Eddie, at Clix Therapy, when I contacted about a fault with the neck and shoulder Clix I brought. He assured me of the guarantee of the product and I was very happy to receive a replacement. I have been using Clix Therapy products for a number of years and have also bought them as gifts for others.

AWESOME!! I ran across Clix Therapy at a recent home and garden show. The idea was amazing and talking to Sam about the product was even more helpful. I’ve been using these packs on a regular basis now, and I’ve introduced them to many of my friends!!!

I purchased a back/knee pack at the… I purchased a back/knee pack at the Photography Show in Birmingham. This is an excellent product. My only regret is not purchasing more packs for all the family.

Misleading and false sales tactics Misleading and false sales tactics. Bought at the Boston Marathon expo. Salesman never went over the ridiculous process of reactivating the product by having to boil it. So dumb. He also said you put them in the freezer to cool but the product insert says do not freeze. Have submitted two requests for a refund via their online form but haven’t gotten a response. I will be submitting complaints with the expo, BAA and others.

Avoid! Misleading and false info given The salesman at the Ideal Home Exhibition hard sold and missold the reusable packs giving wrong information it tuned out just to get the sale. They don’t take 5 minutes to reset themselves, they take 25 minutes, they go hard so not able to fold and use them for the use intended in my campervan as told to the assistant. They don’t last several hours either. We were also told we’d be given new Hand Warmers. We weren’t, they were used. It’s now impossible to get in touch as they ignore the contact form via their website. We were told there was an 14-day guarantee! Avoid this company! Scam!