Damaged on arrival, Replaced with another damaged product! Product arrived in solid state - when boiled it has a leak and made almighty mess in my kitchen. Reached out to customer service to ask for a refund. They ignored the request and issued a replacement. Replacement did not work either but they advised they now could not refund as it was outside 30 days from purchase (as they had delayed so long in sending replacement). Don’t waste your money on this!

I use these on the daily I use these on the daily! They are amazing and can be used immediately after a reset cuz the boiling water keeps them hot for a loooong time. And once cool I can click and get another long use. They definitely get better and better with repeated use. Also their customer service is amazing and very responsive. I had 2 that needed replacing and they took care of me right away. You have a customer for life from me!

Pushy aggressive sales people Pushy aggressive sales people. They've been present at two separate events at the NEC. On both occasions I have had the privilege of being in their presence I found them to be overstepping the boundaries of a typical sales person. Pushing their products literally onto your body. Not respecting the word no. The second event which I met them at was a gaming convention which has a greater pool of neurodivergent and vulnerable people. Aggressively pushing product onto people to make a sale is unethical especially in these environments. Btw, you can buy these things on eBay for like £1

Awful product - okay customer service The product itself is awful - it’s only when I got home and realised I felt pressured into forking out a load of money for a sub par product which is effectively a mini hot water bottle. The products are single use - no matter how hard you try and no matter what advice is going to be posted under this review, they are not designed for easy re use. Therefore if you’re gifting this to someone, you’re gifting them the chore of figuring out how to re liquidise the product. However. After contacting the team, they offered a replacement and when refused were fairly quick to process a refund so I didn’t feel like I’d wasted a substantial amount of money. And that’s the only reason this review isn’t one star. Guys you can get electric heating pads for way cheaper - don’t fall for the sales tactics !

Misleading and false sales tactics Misleading and false sales tactics. Bought at the Boston Marathon expo. Salesman never went over the ridiculous process of reactivating the product by having to boil it. So dumb. He also said you put them in the freezer to cool but the product insert says do not freeze. Have submitted two requests for a refund via their online form but haven’t gotten a response. I will be submitting complaints with the expo, BAA and others.