Customer support service: I was very impressed with the support and quick response I received from Eddie, at Clix Therapy, when I contacted about a fault with the neck and shoulder Clix I brought. He assured me of the guarantee of the product and I was very happy to receive a replacement. I have been using Clix Therapy products for a number of years and have also bought them as gifts for others.

I use these on the daily I use these on the daily! They are amazing and can be used immediately after a reset cuz the boiling water keeps them hot for a loooong time. And once cool I can click and get another long use. They definitely get better and better with repeated use. Also their customer service is amazing and very responsive. I had 2 that needed replacing and they took care of me right away. You have a customer for life from me!

I had a problem with a back and knee… I had a problem with a back and knee pack that my Son bought me for Christmas, emailed customer service and straight away they responded and said they would send me another one. However after 2 weeks when it didnt arrived I emailed them again and Eddie apologised and sent me a another one plus a free gift no questions asked even thought dpd sent them proof of delivery. Two days later dpd found and delivered the original one. I cannot recommend Clix Therapy products enough and their customer service is excellent.

Beware- very scammy company and salespeople lie Salespeople at the booth lied about these products, they do not last any longer than 15-20 minutes and take just as long to boil and reset them. They sold us a pack of hand warmers with only 3 inside instead of 4. Told us the price was $70 for two and then charged $74 plus a convenience fee and then the salesperson asked for a tip!!!! Customer service takes a long time to reply- then they have you fill out a long refund form that won’t load properly and then emails you to accuse you of ordering extra products. They then flat out denied a refund though the sales person will tell you it’s a 30 day money back guarantee. Awful and I feel ashamed I got scammed like this- save yourself and do not buy this product.

Great customer service Brilliant product we really use them & find them a great help We had a problem with heat packs we bought but we email & we were send out a whole set so great customer service I would say