I had a problem with a back and knee… I had a problem with a back and knee pack that my Son bought me for Christmas, emailed customer service and straight away they responded and said they would send me another one. However after 2 weeks when it didnt arrived I emailed them again and Eddie apologised and sent me a another one plus a free gift no questions asked even thought dpd sent them proof of delivery. Two days later dpd found and delivered the original one. I cannot recommend Clix Therapy products enough and their customer service is excellent.

Damaged on arrival, Replaced with another damaged product! Product arrived in solid state - when boiled it has a leak and made almighty mess in my kitchen. Reached out to customer service to ask for a refund. They ignored the request and issued a replacement. Replacement did not work either but they advised they now could not refund as it was outside 30 days from purchase (as they had delayed so long in sending replacement). Don’t waste your money on this!

Beware- very scammy company and salespeople lie Salespeople at the booth lied about these products, they do not last any longer than 15-20 minutes and take just as long to boil and reset them. They sold us a pack of hand warmers with only 3 inside instead of 4. Told us the price was $70 for two and then charged $74 plus a convenience fee and then the salesperson asked for a tip!!!! Customer service takes a long time to reply- then they have you fill out a long refund form that won’t load properly and then emails you to accuse you of ordering extra products. They then flat out denied a refund though the sales person will tell you it’s a 30 day money back guarantee. Awful and I feel ashamed I got scammed like this- save yourself and do not buy this product.

The best product of you are on the go a… The best product if you are on the go a lot. I don’t have a lot of time in the morning to use a heating pad but I have a long drive to work. Using the heat in the car before work makes the work day as a nurse 10 times better. Will be buying more!!

Awful product - okay customer service The product itself is awful - it’s only when I got home and realised I felt pressured into forking out a load of money for a sub par product which is effectively a mini hot water bottle. The products are single use - no matter how hard you try and no matter what advice is going to be posted under this review, they are not designed for easy re use. Therefore if you’re gifting this to someone, you’re gifting them the chore of figuring out how to re liquidise the product. However. After contacting the team, they offered a replacement and when refused were fairly quick to process a refund so I didn’t feel like I’d wasted a substantial amount of money. And that’s the only reason this review isn’t one star. Guys you can get electric heating pads for way cheaper - don’t fall for the sales tactics !