Damaged on arrival, Replaced with another damaged product! Product arrived in solid state - when boiled it has a leak and made almighty mess in my kitchen. Reached out to customer service to ask for a refund. They ignored the request and issued a replacement. Replacement did not work either but they advised they now could not refund as it was outside 30 days from purchase (as they had delayed so long in sending replacement). Don’t waste your money on this!

Pushy aggressive sales people Pushy aggressive sales people. They've been present at two separate events at the NEC. On both occasions I have had the privilege of being in their presence I found them to be overstepping the boundaries of a typical sales person. Pushing their products literally onto your body. Not respecting the word no. The second event which I met them at was a gaming convention which has a greater pool of neurodivergent and vulnerable people. Aggressively pushing product onto people to make a sale is unethical especially in these environments. Btw, you can buy these things on eBay for like £1

Fabulous Customer Service & Products Efficient, speed and friendly customer service when I emailed them. Lovely change now days. I’d highly recommend this brand. The heating products are great, especially the hand warmers when out walking.

Avoid! Misleading and false info given The salesman at the Ideal Home Exhibition hard sold and missold the reusable packs giving wrong information it tuned out just to get the sale. They don’t take 5 minutes to reset themselves, they take 25 minutes, they go hard so not able to fold and use them for the use intended in my campervan as told to the assistant. They don’t last several hours either. We were also told we’d be given new Hand Warmers. We weren’t, they were used. It’s now impossible to get in touch as they ignore the contact form via their website. We were told there was an 14-day guarantee! Avoid this company! Scam!

WonderPax - truly wonderful! Found the WonderPax for back and shoulders a great help with my arthritic shoulders. So soothing, and so easy to heat - just a click needed, stays hot for ages, and afterwards just soaking in hot water to return to liquid gel again. I can't take anti-inflammatory medication, so these are an absolute boon. My daughter has a Pax for her back, also a couple for her hands to warm them up for Archery in winter! Also can't fault the customer service.