Pushy aggressive sales people Pushy aggressive sales people. They've been present at two separate events at the NEC. On both occasions I have had the privilege of being in their presence I found them to be overstepping the boundaries of a typical sales person. Pushing their products literally onto your body. Not respecting the word no. The second event which I met them at was a gaming convention which has a greater pool of neurodivergent and vulnerable people. Aggressively pushing product onto people to make a sale is unethical especially in these environments. Btw, you can buy these things on eBay for like £1

Do NOT like the product due to the reheating method!!!! Purchased the neck & shoulder and also hand warmers from the RI home show.... The sales people were VERY aggressive! That should have been a warning right away. They should have explained how the items need to be reheated. If I had known how it had to be done, I would have NEVER bought them!!! They need to be put in boiling water to get them to heat up. Too much opposed to popping an item in the microwave!!! ie: how are you supposed to rewarm the handwarmers (lets say at a ballgame), carry around boiling water???

I purchased these over the Christmas… I purchased these over the Christmas holiday as a present for my wife. My wife wasn't as thrilled about the warmers as I was. I went to return these to the mall after the holiday season and the company was no longer set up in my local mall. I contacted the customer service department via their website and received an immediate response. The team walked me through the return process step by step without any issues and provided me with a full refund. Customer service was great

AWESOME!! I ran across Clix Therapy at a recent home and garden show. The idea was amazing and talking to Sam about the product was even more helpful. I’ve been using these packs on a regular basis now, and I’ve introduced them to many of my friends!!!

Awful product - okay customer service The product itself is awful - it’s only when I got home and realised I felt pressured into forking out a load of money for a sub par product which is effectively a mini hot water bottle. The products are single use - no matter how hard you try and no matter what advice is going to be posted under this review, they are not designed for easy re use. Therefore if you’re gifting this to someone, you’re gifting them the chore of figuring out how to re liquidise the product. However. After contacting the team, they offered a replacement and when refused were fairly quick to process a refund so I didn’t feel like I’d wasted a substantial amount of money. And that’s the only reason this review isn’t one star. Guys you can get electric heating pads for way cheaper - don’t fall for the sales tactics !