Fabulous Customer Service & Products Efficient, speed and friendly customer service when I emailed them. Lovely change now days. I’d highly recommend this brand. The heating products are great, especially the hand warmers when out walking.

The best product of you are on the go a… The best product if you are on the go a lot. I don’t have a lot of time in the morning to use a heating pad but I have a long drive to work. Using the heat in the car before work makes the work day as a nurse 10 times better. Will be buying more!!

I purchased a back/knee pack at the… I purchased a back/knee pack at the Photography Show in Birmingham. This is an excellent product. My only regret is not purchasing more packs for all the family.

Replaced my item quickly I purchased a back and knee pack from a vendor at an RV show in Dallas, after my first time using it as a hot pack I placed it in boiling water and unfortunately it developed a leak. I was frustrated of course and reached out to the company as I was told it had a warranty, I provided a copy of my receipt and a picture of the damaged product. I received a replacement within 30 days! Thank you Clix!

Avoid! Misleading and false info given The salesman at the Ideal Home Exhibition hard sold and missold the reusable packs giving wrong information it tuned out just to get the sale. They don’t take 5 minutes to reset themselves, they take 25 minutes, they go hard so not able to fold and use them for the use intended in my campervan as told to the assistant. They don’t last several hours either. We were also told we’d be given new Hand Warmers. We weren’t, they were used. It’s now impossible to get in touch as they ignore the contact form via their website. We were told there was an 14-day guarantee! Avoid this company! Scam!