I purchased a back/knee pack at the… I purchased a back/knee pack at the Photography Show in Birmingham. This is an excellent product. My only regret is not purchasing more packs for all the family.

Avoid! Misleading and false info given The salesman at the Ideal Home Exhibition hard sold and missold the reusable packs giving wrong information it tuned out just to get the sale. They don’t take 5 minutes to reset themselves, they take 25 minutes, they go hard so not able to fold and use them for the use intended in my campervan as told to the assistant. They don’t last several hours either. We were also told we’d be given new Hand Warmers. We weren’t, they were used. It’s now impossible to get in touch as they ignore the contact form via their website. We were told there was an 14-day guarantee! Avoid this company! Scam!

I absolutely love this product. I absolutely love this product. The back warmer and hands warmer. I suffer dreadful back ache neck ache and also get really bad period pains too. I’ve been looking everywhere for something that works but found nothing, until I came across this amazing product. I use it all the time during the time of the month and in the cold weather when it affects my back. Best buy ever. Also a huge thank you to the lovely Mr Manuel Schueter who had a stall up at the NEC Birmingham for the demonstrations and just how lovely he was in general. He really took the time for each individual and made me feel very at ease. Top bloke. Thanx again Manuel and it was a pleasure to have met you.

The best product of you are on the go a… The best product if you are on the go a lot. I don’t have a lot of time in the morning to use a heating pad but I have a long drive to work. Using the heat in the car before work makes the work day as a nurse 10 times better. Will be buying more!!

Damaged on arrival, Replaced with another damaged product! Product arrived in solid state - when boiled it has a leak and made almighty mess in my kitchen. Reached out to customer service to ask for a refund. They ignored the request and issued a replacement. Replacement did not work either but they advised they now could not refund as it was outside 30 days from purchase (as they had delayed so long in sending replacement). Don’t waste your money on this!