Wonderful App & great customer service. This is a wonderful app which I use almost every day. Recently it didn't work due to the lack of space in my device. I contacted the support team straight away they helped me.very prompt after sales customer service. I lost my registration details but they helped me on that issue, too. Thank you, Adam,Shirley, Ricky, and the rest of the team.

Excellent DVD Management Support Excellent DVD product and Excellent support from Ricky Ma. I had difficulty including Forced-Subtitles into my MV4 film output but Ricky quickly and simply solved my problem.

Incurred a problem with the new AI Upscaler Incurred a problem with the new AI Upscaler. Contacted Support by e-mail over the New Year period not expecting any response until the end of the holidays. Contact continued into New Years Day and the problem was solved (as simple as updating my GPU Drivers so probably down to me). What can I say but service beyond expectations. Incidentally I've found the Win X family of products excellent to use and this was the first issue I've had over those six years.

Lifetime License - Resolved Edit: I had initial problems contacting support due their replies being sent to my SPAM folder. Thanks to Trustpilot they were able to contact me successfully I have now resolved the licensing issue with the help of their support department. Who replied to my initial query on the same day I submitted it. And have gone out of their way to ensure the issue was resolved,

Difficult problem solved quickly and competently I had a recent quite difficult problem with the app but Ricky Ma from Winxdvd replied very fast, with detailed but easy to understand instructions on how to fix it. Problem solved . He also followed up to make sure everything was ok.