Love this software Love this software, works like a charm. I've had it for at least a couple of years and hasn't skipped a beat. I did have a problem with a particular dvd; made an enquiry and within 10 hours got a reply and a resolution (I just needed more info than usual - a particularly difficult dvd).

Excellent DVD Management Support Excellent DVD product and Excellent support from Ricky Ma. I had difficulty including Forced-Subtitles into my MV4 film output but Ricky quickly and simply solved my problem.

Incurred a problem with the new AI Upscaler Incurred a problem with the new AI Upscaler. Contacted Support by e-mail over the New Year period not expecting any response until the end of the holidays. Contact continued into New Years Day and the problem was solved (as simple as updating my GPU Drivers so probably down to me). What can I say but service beyond expectations. Incidentally I've found the Win X family of products excellent to use and this was the first issue I've had over those six years.

Difficult problem solved quickly and competently I had a recent quite difficult problem with the app but Ricky Ma from Winxdvd replied very fast, with detailed but easy to understand instructions on how to fix it. Problem solved . He also followed up to make sure everything was ok.

The tool quality is normal but the service is poor. The tool quality is normal. But the customer support and overall service is poor. In the website it's mentioned 30 day money-back guarantee which made me to buy a yearly subscription, yet within 30 days you can't cancel the subscription. Why promise and lie? It's better be open and transparent with the users which will benefit both parties.