PLEASE DISREGARD MY PREVIOUS REVIEW Please disregard my review of 19 February 2021 titled "DO NOT BUY". I have now discovered that my 35 home movie DVD-RW were finalised in VR mode, which is not recognised by all DVD players. The external CD/DVD drive attached to my windows10 laptop would not read these discs hence the message "damaged/unreadable disc. I have re-finalised some of the discs in V mode which is read by universal dvd players/drives. I am glad to say that WinX DDVD Ripper now reads the discs I have converted & I have now purchased the program. Future customers please note that any home made DVDs, ie home movies burned to disc on a DVD recorder should be fialised in video (V) mode instead of VR mode if you wish to convert to digital copies.

The tool quality is normal but the service is poor. The tool quality is normal. But the customer support and overall service is poor. In the website it's mentioned 30 day money-back guarantee which made me to buy a yearly subscription, yet within 30 days you can't cancel the subscription. Why promise and lie? It's better be open and transparent with the users which will benefit both parties.

WinX dvd ripper great experience I've been using WinX dvd ripper platinum for years and it's the best investment I've made to digitalized my dvd collection. Now my dvd are safely store in boxes and won't be scratched by loading, unloading, etc. I keep adding new ones I buy at the store without any problems with my lifetime licence letting me upgrade anytime new version is available. Contact during holidays customer service for reinstallation on my new computer (reset the licence) and got an answer in less than 24 hours.

I had to do a complete computer reset… I had to do a complete computer reset and of course lost certain applications but I wasn't worried because everything was backed up to an external hard drive. When I reloaded my apps. by Digiarty (WinX) the license (which was several years old) wasn't accepted, so I got in touch with their Customer Service. Next day they sent me a new license in place of the old one. These guys stand by their word!

Lifetime License - Resolved Edit: I had initial problems contacting support due their replies being sent to my SPAM folder. Thanks to Trustpilot they were able to contact me successfully I have now resolved the licensing issue with the help of their support department. Who replied to my initial query on the same day I submitted it. And have gone out of their way to ensure the issue was resolved,