Phone contact for resolution I use this app often for tickets and the digital lotteries and rush. Recently, I have had a few issues with shows. The most recent was frustrating because the way to contact is chat and with that the chat workers are not able to help with resolving much outside of the strictest of rules. When I finally got someone on the chat to give me a phone number, I spoke with Jennifer. She was very helpful and restored my faith in using Today Tix by finding a creative way to solve the problem. Ticket protection seems nice to have but sometimes emergencies happen within 24 hours of showtime and then it is useless.

I paid an extra $120 for 2 tickets so… I paid an extra $120 for 2 tickets so that I could have the option to return our tickets or change my mind on what show I wanted to see. I didn't realize it was a "voucher" and not really a return. I think it's unclear when you purchase that option and that should be made clearer. Jennifer was really helpful and immediately took care of me, and it was Sunday. She was very helpful.

I originally was trying to purchase… I originally was trying to purchase tickets in one row --when I went to pay they said they were gone. I quickly purchased tickets in another row - then saw that the original ones were available. After contacting customer service here they immediately helped me get the tickets I wanted. Service was great!!

I cannot say enough amazing words I cannot say enough amazing words about our experience. We purchased tickets to a show after planning a one month trip ending in London. We were so excited and then got news my husband needed surgery and possibly cancer related. We had to cancel everything including our theatre tickets. I reached out to see if we could get a credit with hopes to return in the next year. In no time I received an email saying they would reach out to the venue. A few minutes later I received a credit. We are so thankful for the amazing response and outcome. Something positive we can look forward to ❤️❤️❤️

Excellent customer service from Alejandra! Alejandra was my Customer Experience Representative. I had tried to place an order but for whatever reason by card would not go through. I tried other charge cards and was getting frustrated as I know the cards had not reached their limit. I called customer service and they were only able to help out customers with immediate questions regarding tickets purchased for that evening, etc. So I reached out to customer service via email and Alejandra got back to me immediately and helped me place my order! I was thrilled that I did not loose my tickets!!! They were good seats! Thanks Alejandra! I wish all customer service reps were as speedy and caring and had great follow through as you!!!