Had an excellent experience with their… Had an excellent experience with their Tech Support (Zac B.). Was an emergency situation and had to learn how to update a page on our site and I'm not a developer. Patiently showed me the steps, sent a video, and walked me through some other minor issues. This is my first customer service interaction and it was great!!!

Grade A Customer Support The support representative Jose was very helpful in helping me understand what was occurring with an error we were experiencing with a custom plugin by looking at the server logs and adjusting some things. There have been many other instances of WP Engine support helping me out as well that are too numerous to mention. I really appreciate the high quality customer support that WP Engine provides on a continuous basis.

WPengine has spoiled me WPengine has spoiled me! Our company has been using WPengine for several years; support is unparalleled (trust me, I've dealt with several hosts during the last 20 years) and security is top-tier. Most of the time, we can handle the "small stuff" but WPengine techs are quick, knowledgeable, and very personable when it comes to "the heavy lifting." I love this company. Big shout-out to Demetrius whom I dealt with this morning. Thank you, D!

Phenomenal Support The dashboard for managing our websites is very intuitive and well laid out. Everything works as expected. The phenomenal part of working with WP Engine is their support. 24 hours a day, and no matter what time you reach out to them, they are available and help you with everything you need to include customized advice for your site, and providing support articles to enhance your understanding. We have been with WP Engine for probably 7 years and will be with them forever.

Excellent support and Service from WP Engine The support and service at Trust pilot is A1. I have opened several support tickets recently and every time they are dealt with promptly and by providing a solution to my problems.