Support Staff like James E Support Staff like James E. make WPengine worth working with. I sometimes think they have gotten a little big for my tastes as they buy up all the plugins we all love and have pay walled some previously free features, but when you have the quality diagnostic support when you have an issue that piece of mind is worth a few extra dollars a month without any arguments.

Dont give them your CC. They will take your money! This used to be an awesome company with great support. However, we recently moved to a new provider (webflow) after at least 7 years with them. We asked to cancel the account for months and they continued to charge the card on file only to tell us we could not cancel even though multiple people had reached out about it. Terrible customer service. DO NOT GIVE THEM YOUR CC. So frustrating that after years of service and giving them thousands of dollars in hosting we were treated this way because we decided to move away from wordpress.

Had an excellent experience with their… Had an excellent experience with their Tech Support (Zac B.). Was an emergency situation and had to learn how to update a page on our site and I'm not a developer. Patiently showed me the steps, sent a video, and walked me through some other minor issues. This is my first customer service interaction and it was great!!!

WPengine has spoiled me WPengine has spoiled me! Our company has been using WPengine for several years; support is unparalleled (trust me, I've dealt with several hosts during the last 20 years) and security is top-tier. Most of the time, we can handle the "small stuff" but WPengine techs are quick, knowledgeable, and very personable when it comes to "the heavy lifting." I love this company. Big shout-out to Demetrius whom I dealt with this morning. Thank you, D!

Phenomenal Support The dashboard for managing our websites is very intuitive and well laid out. Everything works as expected. The phenomenal part of working with WP Engine is their support. 24 hours a day, and no matter what time you reach out to them, they are available and help you with everything you need to include customized advice for your site, and providing support articles to enhance your understanding. We have been with WP Engine for probably 7 years and will be with them forever.