Final shipped product was what I had… Final shipped product was what I had created and ordered. It was a birthday and my son loved it.

The cup is now a favorite of mine! The cup was made according to my specifications and delivered in a timely manner. One thing I was disappointed with is that the names of the dogs could have been centered better under the picture of the dogs. Other than that, I was quite satisfied with the end result.

Great Cup! Additions I could place on the cup--pets' names, my name, colors of fur or my hair, and dates--made my cup unique. And sort of memorializes my dogs sitting with me. I really like it. A little too pricy for me unless on sale.

Customer service A+ I ordered 2 identical mugs. Unfortunately only one was sent. I emailed the company and they responded promptly. I had the issue resolved within 24 hours and received the 2nd mug within 10 days. Their customer service was the best I've ever had when ordering online

Excellent Product!!! I ordered two mugs as gifts of remembrance. I was hopeful that it will look just like the picture on the website, and once I received it...the products exceeded all of my expectations!!! I will most definitely order again!