They WILL fix things We signed up for tours over the weekend using Virgin Experience but had some confusion over the scheduling of tour packages (we wanted one with drinks and one without but it ended up being too complicated). The tour operator was not very helpful (20+ emails and end result was ‘talk to Virgin’). Stressful. In the end, and once Monday rolled around and customer service was back, Virgin resolved the issues. Make sure to have good documentation.

Very prompt responses and helpful to…Thanks Milbo! You we're very helpful :) Very prompt responses and helpful to chat with. Usually I'm super disappointed with customer service because I can't seem to talk to rational, helpful people. This was a complete 180 from my usual experience, very satisfied!

Ted from the Chinatown food tour in San… Ted from the Chinatown food tour in San Fran was very informative and friendly. Ted took the time to accommodate food preferences for my partner. I enjoyed tasting different Chinese dishes.

Voucher Trade Made Easy! I needed assistance turning in a couple of vouchers to cover the costs of a different experience. I was helped promptly and accurately, all within a short time. The Virgin Experience lady understood what I was trying to accomplish and got it done quickly. Better service could not be had. Rashieda did an excellent job of customer support!

My family and I had booked an… My family and I had booked an experience and unfortunately had to cancel due to weather conditions. The company we went through for the experience was awesome enough to refund our credits and,Bulelwa X, assisted us in getting our credits back on our Virgin Experience account. Super easy to work with and very fast. Thank you!!!