Rashieda is THE BEST Rashieda, was incredibly kind and understanding. I greatly appreciated all their help. I had so much anxiety, I thought I made my brothers birthday reservation incorrectly. I wanted it to be a surprise and time was of the essence. Rashieda was calm and collected and most importantly able to fix everything so effortlessly. Thank you so much Rashieda for answering all my nuisance questions and for your great customer service!

Great customer service Maruwah was kind and efficient in resolving my issue - great customer service. Thank you :)

Extremely difficult communication and no customer service number… I had asked my voucher to be gifted to my sister in San Francisco, CA to be used for any experience. But instead, what she got was a voucher that can only be used in iFly in Frisco TX. I have been trying to solve this problem ever since and there is no one I can talk to.

Our evening at Mr Gregory’s Shrimp Boil… Our evening at Mr Gregory’s Shrimp Boil and Cabaret gave us a taste of real New Orleans home style cooking along with truly talented performers. It was an excellent evening and we left with smiles on our faces and bellies full of yummy goodness!!

They WILL fix things We signed up for tours over the weekend using Virgin Experience but had some confusion over the scheduling of tour packages (we wanted one with drinks and one without but it ended up being too complicated). The tour operator was not very helpful (20+ emails and end result was ‘talk to Virgin’). Stressful. In the end, and once Monday rolled around and customer service was back, Virgin resolved the issues. Make sure to have good documentation.