Easy to purchase Easy to purchase lots of good options to enjoy

They WILL fix things We signed up for tours over the weekend using Virgin Experience but had some confusion over the scheduling of tour packages (we wanted one with drinks and one without but it ended up being too complicated). The tour operator was not very helpful (20+ emails and end result was ‘talk to Virgin’). Stressful. In the end, and once Monday rolled around and customer service was back, Virgin resolved the issues. Make sure to have good documentation.

100% SCAM!!! Buyer beware!!! They were running a promo for 20% off of a travel experience. While you can't pay for experiences directly with points, they did advertise that you can use points to buy a gift card and then use the gift card to pay for the experience. So I purchased the non-refundable gift cards only to find out that they won't apply the promo code of 20% off if you use a gift card to pay. These were not discounted gift cards. I paid full face value for them. The promo would have saved me $140. After spending four hours trying to speak to someone from customer service I just accepted that I'd been scammed and decided I'd have to pay the extra $140, so I did. After completing the $700 purchase, it wouldn't allow me to actually book the experience. The rep I was working with told me it was a website malfunction and that they'd email me later when it was fixed. They actually did email me later... only to tell me that they no longer offer the experience I'd just paid $700 (non-refundable) for. So now I'm out $700 and four hours of my time with nothing to show for it except frustration. Where I come from, if you take $700 from someone and give them nothing in return, it's called theft. How is this different?

Incredible Acrobatics Flight Experience I had an absolutely fantastic time with this flight experience! Sergey, my pilot, was incredibly skilled and ensured I felt comfortable throughout the entire flight. The maneuvers were exhilarating, and I could truly feel the g-forces as we performed the aerobatics. It was a thrilling experience that I won't forget anytime soon. Highly recommended!

Great selection of adventures Great selection of adventures. The site made it quick and easy to check out. Bought this for my son and his friends. If the adventure turns out good, I will buy more from Virgin.