The sales assistant was very polite and… The sales assistant was very polite and helpful explaining if I shopped in store again to give them my email address to receive points

Christopher was super helpful Christopher was super helpful, kind and quick. Best service ever ! I had a very upsetting incident but he put matters right

AVOID THIS WEBSITE Item not in stock. Only notified of this once paid for with no update as to when I could expect to receive. Shipping cost was extortionate. Could find the same product elsewhere with free shipping that still worked out cheaper overall. Discount code successfully applied however didn’t deduct anything from total.

Great Customer Service from Fritz I have had an issue with order where is has been stuck at “processing to ship” for almost a week now. I had contacted customer service a few times for an update but had been diverted to a chat bot or given very vague responses as to where my package was. Today I spoke to a customer service representative called Fritz who was so extremely helpful. They told me why my package hasn’t been sent yet and what Urban outfitters is going to do to solve this issue. Fritz was probably the most helpful customer service rep I’ve ever spoken to. Even though my issue is still not resolved, I’m please with the knowledge that it is in hand.

See-through I really like the style of the trousers, but they are see-through. Just like all fashion retailers these days, UO just care about using as cheap materials as possible for a large profit and they’re quite happy to allow women’s clothes to be transparent for that purpose. I certainly wouldn’t have paid £40 for see-through trousers. Only keeping because I got a 25% discount code and just plan to lounge around the house in them mostly.