Great Customer Service from Fritz I have had an issue with order where is has been stuck at “processing to ship” for almost a week now. I had contacted customer service a few times for an update but had been diverted to a chat bot or given very vague responses as to where my package was. Today I spoke to a customer service representative called Fritz who was so extremely helpful. They told me why my package hasn’t been sent yet and what Urban outfitters is going to do to solve this issue. Fritz was probably the most helpful customer service rep I’ve ever spoken to. Even though my issue is still not resolved, I’m please with the knowledge that it is in hand.

First time ordering was easy and fast delivery. First time ordering. A present for my daughter-in-law. They made it very straightforward to order. Clear instructions great website. Delivery was fast even though they are abroad. She was happy with her gift. Thankyou.

AVOID THIS WEBSITE Item not in stock. Only notified of this once paid for with no update as to when I could expect to receive. Shipping cost was extortionate. Could find the same product elsewhere with free shipping that still worked out cheaper overall. Discount code successfully applied however didn’t deduct anything from total.

Never written a review but… Was in a rush buying my item, cashier took absolutely forever serving another girl while talking to her friend, then when it came to my turn she ignored me for a good while before realising I was there! Then when she finally served me, she spent more time chatting to her friend than actually doing her job, so much so that her colleague took over! I never usually write a review, but having worked in retail myself, I felt completely disrespected and irrelevant. Worst and rudest customer service I think I’ve experienced. Its a shame too as I love UA; the store itself was great. Huge shame about that one female staff member

I was lucky to find my purchase in a… I was lucky to find my purchase in a sale so was very pleased with the price I paid for the item. The deliveryman was helpful and polite. I am very pleased with my purchase and will have no hesitation in purchasing items from your company again. Thank you so much.