Great Customer Service from Fritz I have had an issue with order where is has been stuck at “processing to ship” for almost a week now. I had contacted customer service a few times for an update but had been diverted to a chat bot or given very vague responses as to where my package was. Today I spoke to a customer service representative called Fritz who was so extremely helpful. They told me why my package hasn’t been sent yet and what Urban outfitters is going to do to solve this issue. Fritz was probably the most helpful customer service rep I’ve ever spoken to. Even though my issue is still not resolved, I’m please with the knowledge that it is in hand.

Massive gash in the packaging Massive gash in the packaging, which looks like it could’ve been pierced carelessly otherwise on purpose. Evri package, was delivered to us by Royal Mail when delivery man found item loaded on his vehicle. He expressed surprise upon making this discovery but made sure the package arrived here with us as postie is our regular guy.

Showed Stanley cup in stock however… Showed Stanley cup in stock however it's on back order. Didn't realise till half my package arrived. Bit disappointed and glad I never paid for next day delivery.

First time ordering was easy and fast delivery. First time ordering. A present for my daughter-in-law. They made it very straightforward to order. Clear instructions great website. Delivery was fast even though they are abroad. She was happy with her gift. Thankyou.

I love going to Urban Outfitters I love going to Urban Outfitters, however service can be extremely slow, as it was on my last visit. Queues are huge and only one person on till at a time. Clearly understaffed. Besides that, quality of clothes are always amazing and staff are friendly.