The sales assistant was very polite and… The sales assistant was very polite and helpful explaining if I shopped in store again to give them my email address to receive points

Great Customer Service from Fritz I have had an issue with order where is has been stuck at “processing to ship” for almost a week now. I had contacted customer service a few times for an update but had been diverted to a chat bot or given very vague responses as to where my package was. Today I spoke to a customer service representative called Fritz who was so extremely helpful. They told me why my package hasn’t been sent yet and what Urban outfitters is going to do to solve this issue. Fritz was probably the most helpful customer service rep I’ve ever spoken to. Even though my issue is still not resolved, I’m please with the knowledge that it is in hand.

I was lucky to find my purchase in a… I was lucky to find my purchase in a sale so was very pleased with the price I paid for the item. The deliveryman was helpful and polite. I am very pleased with my purchase and will have no hesitation in purchasing items from your company again. Thank you so much.

Still waiting for express delivery.Evri… Still waiting for express delivery.Evri says waiting for parcel. Utban outfitters says shipped. Obviously something had gone wrong as I ordered 5 days ago and its a 24 delivery or meant to be. Computer or what is now known as customer services says there’s nothing that can be done and they’ve now missed my daughter’s birthday. Rubbish.

Christopher was super helpful Christopher was super helpful, kind and quick. Best service ever ! I had a very upsetting incident but he put matters right