Bought an e-gift card which issued in… Bought an e-gift card which issued in the wrong currency (despite buying on the UK site & in the UK) it got issued in Euros. Reached out immediately but with no satisfactory response despite being willing to pay the increased amount for a GBP card.

I love going to Urban Outfitters I love going to Urban Outfitters, however service can be extremely slow, as it was on my last visit. Queues are huge and only one person on till at a time. Clearly understaffed. Besides that, quality of clothes are always amazing and staff are friendly.

Great Customer Service from Fritz I have had an issue with order where is has been stuck at “processing to ship” for almost a week now. I had contacted customer service a few times for an update but had been diverted to a chat bot or given very vague responses as to where my package was. Today I spoke to a customer service representative called Fritz who was so extremely helpful. They told me why my package hasn’t been sent yet and what Urban outfitters is going to do to solve this issue. Fritz was probably the most helpful customer service rep I’ve ever spoken to. Even though my issue is still not resolved, I’m please with the knowledge that it is in hand.

Massive gash in the packaging Massive gash in the packaging, which looks like it could’ve been pierced carelessly otherwise on purpose. Evri package, was delivered to us by Royal Mail when delivery man found item loaded on his vehicle. He expressed surprise upon making this discovery but made sure the package arrived here with us as postie is our regular guy.

Still waiting for express delivery.Evri… Still waiting for express delivery.Evri says waiting for parcel. Utban outfitters says shipped. Obviously something had gone wrong as I ordered 5 days ago and its a 24 delivery or meant to be. Computer or what is now known as customer services says there’s nothing that can be done and they’ve now missed my daughter’s birthday. Rubbish.