First time ordering was easy and fast delivery. First time ordering. A present for my daughter-in-law. They made it very straightforward to order. Clear instructions great website. Delivery was fast even though they are abroad. She was happy with her gift. Thankyou.

The sales assistant was very polite and… The sales assistant was very polite and helpful explaining if I shopped in store again to give them my email address to receive points

Great customer service. I was a bit concerned about the delivery time, so I contacted customer service and spoke to Fritz. Fritz was first class, very professional, and came up with a great resolution. Great customer service, thank you for your speedy help Fritz it is very much appreciated.

Still waiting for express delivery.Evri… Still waiting for express delivery.Evri says waiting for parcel. Utban outfitters says shipped. Obviously something had gone wrong as I ordered 5 days ago and its a 24 delivery or meant to be. Computer or what is now known as customer services says there’s nothing that can be done and they’ve now missed my daughter’s birthday. Rubbish.

Great Customer Service from Fritz I have had an issue with order where is has been stuck at “processing to ship” for almost a week now. I had contacted customer service a few times for an update but had been diverted to a chat bot or given very vague responses as to where my package was. Today I spoke to a customer service representative called Fritz who was so extremely helpful. They told me why my package hasn’t been sent yet and what Urban outfitters is going to do to solve this issue. Fritz was probably the most helpful customer service rep I’ve ever spoken to. Even though my issue is still not resolved, I’m please with the knowledge that it is in hand.