I had an issue processing my payment… I had an issue processing my payment through the website so I contacted Printpix and spoke to Lara. Lara helped me get my order processed and make my payment within minutes! She was so nice and extremely helpful! I am extremely satisfied and beyond pleased with Lara's help and I will definitely be recommending Printpix to all my family and friends! 10 out of 10 ABSOLUTELY RECOMMEND!!!

Acknowledged fault but didn’t rectify My prints were sent really dark and matte, when they should have been glossy. I got in touch online and received an email from Brian Reece saying that they were not done correctly. I sent a photo of the dark prints to him and asked for replacement lighter, brighter prints but didn’t hear anything back. Fed up of trying to get through, so asked to have the order refunded but no response. I am amazed that they acknowledged fault but still did nothing about it. Very disappointed. Don’t be fooled by the money back guarantee statement.

Absolute worst customer service Absolute, worst customer service! I placed two separate orders and only received one. I sent an email in right away, even with ring camera footage of only one package being delivered. They told me I would be receiving a refund and have strong me a long since January and still no refund and no package. At this point no one will even return my emails.

Printerpix is certainly trying now So, here’s my third and likely last review of Printerpix. The first one was bad based on the horrible experience I had with my first order. The second was very good because – after many attempts – I finally got a hold of an employee, Andrew, who was able to help. It still didn’t make up for all the issues I had, but they do have some competent / well trained people who can make things right. This last review is for my second order that they gave me for free, very obviously to solicit another positive review – and they are getting what they “paid” for: I picked a very easy item to set up, a blanket with just two photos. As they wanted to make it right this time, there were some additional, unnecessary calls to confirm my order, but that proves they do care – if not about their customers than at least about better reviews. I got my order in a reasonable amount of time, not fast, but not ridiculously slow with no sensible updates as with my first order. It still looks like a photobook will have similar technical / site option related issues as I pointed out in my first review, but the blanket was easy to do. It looks very different on their website (as if the photos are printed exactly as taken even in the preview) than in real life which is not ideal but shouldn’t surprise anyone who thinks about the limited resolution woven treads offer. It came in a plastic shipping envelope which is also not ideal as you can easily cut some threads when opening it. Again, with a little thinking ahead on the customer side, this can be avoided. Overall, this offer was good, albeit not perfect, hence the four stars. Overall, I still can’t recommend Printerpix but they are certainly trying now.

trying to get refund for damaged picture since Dec I ordered two pictures for Christmas and received one intact and the other one damaged. I have contacted customer service at least 6 times since then. I tell my story over and over and ask for a refund. I have sent copies of damaged picture numerous times. The last time I had contact was the beginning of April and they promised to replace picture. I asked for a refund and nothing. Im done. Their customer service is awful! For that reason I would never order from Printerpix again. I have done my best to resolve this!