Acknowledged fault but didn’t rectify My prints were sent really dark and matte, when they should have been glossy. I got in touch online and received an email from Brian Reece saying that they were not done correctly. I sent a photo of the dark prints to him and asked for replacement lighter, brighter prints but didn’t hear anything back. Fed up of trying to get through, so asked to have the order refunded but no response. I am amazed that they acknowledged fault but still did nothing about it. Very disappointed. Don’t be fooled by the money back guarantee statement.

Customer service is lacking unless reviewed! I have brought over a dozen products and the products themselves are beautiful. Unfortunately, I brought a 200 page photo book paid for a protective sleeve as it was a gift. It came in a cardboard envelope that was posted through the door. Due to the lack of protection the book and protective sleeve were damaged. I contacted Printerpix and in the middle of March was told they would replace the book, which I was extremely happy with. However, two weeks later I had another email; Dear Valued Customer, asking for me to again explain my issue, which I did and I have since heard nothing. So the products are lovely but the package to protect them is rubbish and customer service are shocking because even when they say they will rectify the issue they don't.

I had an issue processing my payment… I had an issue processing my payment through the website so I contacted Printpix and spoke to Lara. Lara helped me get my order processed and make my payment within minutes! She was so nice and extremely helpful! I am extremely satisfied and beyond pleased with Lara's help and I will definitely be recommending Printpix to all my family and friends! 10 out of 10 ABSOLUTELY RECOMMEND!!!

Lara Isabella did a great job resolving… Lara Isabella did a great job resolving our issue. She is very professional and made sure to provide best service possible promptly.

Finally found help Thanks to Sophia Carter I was able to get assistance at Printerpix. She went beyond what help anyone else was will to do and I greatly appreciate it. I had no idea my project will automatically delete in 6 mos. I've been trying to order a copy for ages. Sophia found it and added it back. Thank you, thank you