Money taken, never processing my order I have made two orders for simple 8x10 photos, and the orders just sit in their queue, telling me "they are working on it" with the usual 3-5 day processing time quoted, but yet the order was placed on 4/18, #64413203 is now 4/29 and there is absolutely no movement on it! I don't know what else to do at this point, I guess my money has been taken, these were for gifts for people that are way late now, and they just seem like they are never going to get processed. It's a small amount I spent, but because of these patterns of the same complaints occurring, I am going to take further complaint action with the BBB if my order is not processed this week and sent out finally.

Acknowledged fault but didn’t rectify My prints were sent really dark and matte, when they should have been glossy. I got in touch online and received an email from Brian Reece saying that they were not done correctly. I sent a photo of the dark prints to him and asked for replacement lighter, brighter prints but didn’t hear anything back. Fed up of trying to get through, so asked to have the order refunded but no response. I am amazed that they acknowledged fault but still did nothing about it. Very disappointed. Don’t be fooled by the money back guarantee statement.

I finally received my order of 2 photo… I finally received my order of 2 photo books last night and I was not really happy about the books. I called this morning and spoke to Dominik Fisher, and he was able to help me. I called before and spoke to someone else, and he told me since it was taking so long to get my order that he would take the shipping off my account. That never happened and I didn't get his name. I mentioned this to Dominik, and he said that he would refund an amount and he did follow up by email which I didn't get with the other guy. I really apricate the friendly and kindness from Dominik. I was so unhappy but after talking to Dominik, I felt better, and I will probably give Printerpix a second chance and order products from you. Thank you for listening to me. Regards, Bernice

This is what customer service is all… This is what customer service is all about. Recognizes the issue, then resolves problems within a timely manner, issues resolution solves the problem and customer is satisfied !! 10 out of 10. Laura Isabella did a wonderful job. Thank you 😊

Printerpix is certainly trying now So, here’s my third and likely last review of Printerpix. The first one was bad based on the horrible experience I had with my first order. The second was very good because – after many attempts – I finally got a hold of an employee, Andrew, who was able to help. It still didn’t make up for all the issues I had, but they do have some competent / well trained people who can make things right. This last review is for my second order that they gave me for free, very obviously to solicit another positive review – and they are getting what they “paid” for: I picked a very easy item to set up, a blanket with just two photos. As they wanted to make it right this time, there were some additional, unnecessary calls to confirm my order, but that proves they do care – if not about their customers than at least about better reviews. I got my order in a reasonable amount of time, not fast, but not ridiculously slow with no sensible updates as with my first order. It still looks like a photobook will have similar technical / site option related issues as I pointed out in my first review, but the blanket was easy to do. It looks very different on their website (as if the photos are printed exactly as taken even in the preview) than in real life which is not ideal but shouldn’t surprise anyone who thinks about the limited resolution woven treads offer. It came in a plastic shipping envelope which is also not ideal as you can easily cut some threads when opening it. Again, with a little thinking ahead on the customer side, this can be avoided. Overall, this offer was good, albeit not perfect, hence the four stars. Overall, I still can’t recommend Printerpix but they are certainly trying now.