Fast and very helpful. I received my wooden puzzle and I found 2 broken pieces puzzles. Then I called the customer service, and Sophia Carter assisted me. She responded quickly and was so kind and very helpful. She helped me to solve my concern. It made me very happy I placed my order through printer pix and I will be ordering again due to their excellent customer service!

Money taken, never processing my order I have made two orders for simple 8x10 photos, and the orders just sit in their queue, telling me "they are working on it" with the usual 3-5 day processing time quoted, but yet the order was placed on 4/18, #64413203 is now 4/29 and there is absolutely no movement on it! I don't know what else to do at this point, I guess my money has been taken, these were for gifts for people that are way late now, and they just seem like they are never going to get processed. It's a small amount I spent, but because of these patterns of the same complaints occurring, I am going to take further complaint action with the BBB if my order is not processed this week and sent out finally.

Great customer service! I ordered 7 large canvases for my Dad's memorial service. Two came within a few days. Another one came about a week later. I reached out to see where my other pictures were because the service was just a few days away. Dominik reassured me that they would get here. He followed up with me a couple of times. They all arrived the day before my dad's service and they look amazing! I will definitely order from Printerpix again!

Absolute worst customer service Absolute, worst customer service! I placed two separate orders and only received one. I sent an email in right away, even with ring camera footage of only one package being delivered. They told me I would be receiving a refund and have strong me a long since January and still no refund and no package. At this point no one will even return my emails.

Customer service is lacking unless reviewed! I have brought over a dozen products and the products themselves are beautiful. Unfortunately, I brought a 200 page photo book paid for a protective sleeve as it was a gift. It came in a cardboard envelope that was posted through the door. Due to the lack of protection the book and protective sleeve were damaged. I contacted Printerpix and in the middle of March was told they would replace the book, which I was extremely happy with. However, two weeks later I had another email; Dear Valued Customer, asking for me to again explain my issue, which I did and I have since heard nothing. So the products are lovely but the package to protect them is rubbish and customer service are shocking because even when they say they will rectify the issue they don't.