Acknowledged fault but didn’t rectify My prints were sent really dark and matte, when they should have been glossy. I got in touch online and received an email from Brian Reece saying that they were not done correctly. I sent a photo of the dark prints to him and asked for replacement lighter, brighter prints but didn’t hear anything back. Fed up of trying to get through, so asked to have the order refunded but no response. I am amazed that they acknowledged fault but still did nothing about it. Very disappointed. Don’t be fooled by the money back guarantee statement.

Absolute worst customer service Absolute, worst customer service! I placed two separate orders and only received one. I sent an email in right away, even with ring camera footage of only one package being delivered. They told me I would be receiving a refund and have strong me a long since January and still no refund and no package. At this point no one will even return my emails.

Customer service is lacking unless reviewed! I have brought over a dozen products and the products themselves are beautiful. Unfortunately, I brought a 200 page photo book paid for a protective sleeve as it was a gift. It came in a cardboard envelope that was posted through the door. Due to the lack of protection the book and protective sleeve were damaged. I contacted Printerpix and in the middle of March was told they would replace the book, which I was extremely happy with. However, two weeks later I had another email; Dear Valued Customer, asking for me to again explain my issue, which I did and I have since heard nothing. So the products are lovely but the package to protect them is rubbish and customer service are shocking because even when they say they will rectify the issue they don't.

The picture was cut in half The picture was cut in half. I'm trying to honor my dead dog and half of her face is in the pic. I should of know why is internet flooded with these custom picture companies? Because they all suck. I'm very disappointed i definitely will never use this again.

Great customer service! I ordered 7 large canvases for my Dad's memorial service. Two came within a few days. Another one came about a week later. I reached out to see where my other pictures were because the service was just a few days away. Dominik reassured me that they would get here. He followed up with me a couple of times. They all arrived the day before my dad's service and they look amazing! I will definitely order from Printerpix again!