HORRENDOUS DO NOT ORDER!!!! HORRENDOUS DO NOT ORDER!!!! Quality is horrific and refund is painful to try and get…being offered a £20 refund to have the dress dry cleaned…the website clearly says 14day return and they are refusing to refund my order. Waste of £150. BRIDES DO NOT ORDER FROM HERE!!!

"0" star review If I could give a "0" star review, I would. I ordered 2 different dresses to try for my daughter's wedding. I didn't like either when they arrived and attemped to take advantage of the 'Worry Free Return Policy within 14 days of receipt'. It's a COMPLETE joke. They will waste your time by responding with one email/day, asking multiple times why you want to return the items, verifying the size was what was ordered and fit the size mannequin prior to leaving their factory, etc., etc., etc! They offered a $50 refund. I declined, so they offered an $80 refund - which I also declined. Now they're concerned about the cost of shipping to return the dresses (cost to me). What it costs me is of no concern to them. I now have 2 dresses I cannot use or wear. I've contacted my credit card company and asked them to reverse the charges. Finally - someone willing to assist with my issue. Bottom line? AVOID MISSACC AT ALL COST!

Customer Service made it right I just ordered my wedding dress I hope its as beautiful as it looks but I am very disappointed that the home page showed discount codes but none of those discount codes or free shipping was applied to my purchase I am updating my review because I spoke with customer service at Missacc and they responded back within 24 hours and are refunding my discount to me.

Not as pictured and cheaply made This dress does not look at all what was pictured. It’s darker in color, heavy material and looks cheaply made. I purchased it because the description said it was “ light with a soft flow” it came out a taupe color, I wanted ivory for my elopement dress. I will not be wearing this dress and thankful I found something so much more beautiful at a local bridal shop. I wish I could add pics of what I supposedly ordered and what I received but can’t figure that out on this site. I would not reckoned this company.

The picture of the dress and…ordering experience The picture of the dress and description appealed to me. The reviews were positive but would have liked to know the comfort and ease of walking in the dress. So a video would be ideal and some customer pictures. I found custom ordering simple enough. I hope my additional request for my order will included in my custom make. So I hope I will be informed about my request being excepted before the dress is made. The online order process would not allow me to include the 15% code offer for dresses over $199.