Edited from 1 star to 5 Edited from 1 star to 5 Because of the poor service from my delivery guy the package was received broken. I was furious at first but Sophie handled the situation well. She sent me a replacement for free even though it wasn’t sparklyroses’s fault. Great customer service, did not leave me in the dark like other companies. I will be ordering from them again.

The company is unprofessional and possibly a scam The company is completely non responsive once the order is placed. I have placed an order on 31st of Jan with the promise of delivery between 7-12 days. So namely by the 12th of Feb. As per the tracking it has departured on the 4th of Feb from the US (if that's even true or just a fake/scam info). It's the 15th now and there is no delivery and no answer to inquiry into why it's delayed or when will it arrive. It was a valentine gift , but forget arriving on time I doubt it will even arrive at the way it's going so far.

Necklace in rose box took forever to… Necklace in rose box took forever to arrive, when it did it came without the necklace, blatant scam. I threatened a chargeback and their customer service refunded the order.

My girlfriend really love the eternal… My girlfriend really love the eternal rose box with engraved necklace, she would've prefered it black, though.

I ordered a purple rose for my mum for… I ordered a purple rose for my mum for mothers day, purple is her favourite colour. I was so excited and so happy when it arrived so beautiful, however during delivery it was damaged so I contacted sparkly roses and without any hesitation they sent me another one. It arrived today in perfect condition, my mum is going to love it. I cannot thank you enough, you guys are amazing. I will definitely be buying more in the future. Thankyou 🤗